Customer Experience Professional

2 weeks ago

Frimley, Surrey, United Kingdom BGL Corporate Solutions Full time

About the Role

This is an exciting opportunity to make an impact on our customers by providing support, onboarding, and proactive guidance on our software products.

As a Customer Experience Specialist, you will:

  • Act as the primary point of contact for clients, ensuring they receive timely and effective support.
  • Build lasting relationships with clients, helping them maximise the value of BGL products and achieve their desired outcomes.
  • Collaborate with internal teams to deliver the highest quality of client success.

About You

We are looking for a highly motivated and experienced professional with a background in customer success or account management.

You will have:

  • Relevant experience in customer service, client success, or account management (preferably within SaaS or technology sectors).
  • Great communication skills—both written and verbal.
  • Strong organisational skills and the ability to manage multiple client needs.
  • Technical know-how or experience with SaaS platforms is a plus.

About Us

BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software for the Accounting Industry.

We offer a range of benefits, including:

  • 28 Days annual leave Inc Bank Holidays
  • Additional annual leave for tenure and RDO's
  • Hybrid working arrangements
  • Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunities
  • Social events including monthly lunches and annual events
  • Company Pension

Disclaimer:

By applying for this position, you acknowledge and consent to your personal data being processed and stored by BGL and shared with our Human Resources team based in Australia.

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