Customer Experience Professional
4 weeks ago
About the Role
This is an exciting opportunity to make an impact on our customers by providing support, onboarding, and proactive guidance on our software products.
As a Customer Experience Specialist, you will:
- Act as the primary point of contact for clients, ensuring they receive timely and effective support.
- Build lasting relationships with clients, helping them maximise the value of BGL products and achieve their desired outcomes.
- Collaborate with internal teams to deliver the highest quality of client success.
About You
We are looking for a highly motivated and experienced professional with a background in customer success or account management.
You will have:
- Relevant experience in customer service, client success, or account management (preferably within SaaS or technology sectors).
- Great communication skills—both written and verbal.
- Strong organisational skills and the ability to manage multiple client needs.
- Technical know-how or experience with SaaS platforms is a plus.
About Us
BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software for the Accounting Industry.
We offer a range of benefits, including:
- 28 Days annual leave Inc Bank Holidays
- Additional annual leave for tenure and RDO's
- Hybrid working arrangements
- Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunities
- Social events including monthly lunches and annual events
- Company Pension
Disclaimer:
By applying for this position, you acknowledge and consent to your personal data being processed and stored by BGL and shared with our Human Resources team based in Australia.
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