Customer Fulfillment Director EMEA

4 weeks ago

Frimley, Surrey, United Kingdom SC Johnson Professional Full time

About the Role

The Director, SSC Customer Fulfillment EMEA, is a key member of the EMEA Shared Service Center (SSC) Leadership Team. This role oversees a team of 80+ that manages the EMEA region, including the EMEA Customer Fulfillment Export. The Director is responsible for ensuring case fill rate KPIs are achieved through timely processing of customer orders and effective management of customer needs.

Key Responsibilities

Department & SSC Leadership

  • Provide active leadership in selection, development, and performance management of direct reports.
  • Continuously build capability within the Customer Fulfillment team, ensuring real-time career planning across the CF team, in conjunction with the SSC Leadership team.
  • As a member of the Shared Service Centre EMEA Leadership Team, set the strategic direction of the SSC and follow through to implementation.
  • Be an integral 'voice of the business' to ensure company strategy and process is communicated and adhered to.
  • Work with the Business to align the Customer Fulfillment function with the business' strategic direction.
  • Act as an ambassador of the Accelerate program, growing future leaders within the SSC.

Functional Leadership

  • Accountable for the strategic leadership of the complete range of Customer Fulfillment processes for all the SSC countries in EMEA.
  • Design and implement SSC Strategic goals across EMEA for Customer Fulfillment.
  • Be the Business Partner for all the countries in setting Customer Fulfillment strategies.
  • Liaise with the Regional HQ, supply chain, country GM's & FD's to support the regional businesses.
  • Ensure controls are maintained within the teams' operating environments in compliance with corporate policies.
  • Develop Customer Fulfillment reports and metrics to monitor and improve the performance of all processes, as well as driving for improvement in working capital and profits.
  • Monitoring of KPIs, ensuring open and transparent communication with business stakeholders on performance and business challenges.
  • Management of department budgeting, including forecasting and monthly tracking, and identifying opportunities for greater budget management.

Business Relationship Management

  • Responsible for the direct contact with Country General Managers and Supply Chain colleagues to ensure best-in-class business partnering.
  • Sponsor for Business Partnership Relationship Matrix (BPRM) initiatives with Customer Fulfillment and the wider SSC to grow enhanced ways of working within the business.

Process Excellence

  • In conjunction with the OPEX Manager, deliver on-going effectiveness improvements to the Customer Fulfillment activities using lean tools and methodology.
  • Identify and deliver strategic automation opportunities that drive efficiency improvements.
  • Drive the Operational Excellence mind-set within the Customer Fulfillment department.
  • Sponsor and embed the 'OPEX is You' philosophy to grow OPEX capabilities across the SSC.

Required Experience

  • Recognized Leader and significant management experience with demonstrated ability to develop and lead a team.
  • Experience in Leading Customer Fulfillment of Supply Chain functions.
  • Thorough understanding of Customer Fulfillment.
  • Strong communication skills, demonstrating the ability to interact appropriately and effectively with internal and external customers.
  • Demonstrated ability of complex Fulfillment analysis.
  • Proven experience of driving and implementing efficiency initiatives.
  • Experience in LEAN methodology.

Preferred Experiences and Skills

  • Proficient in English, proficiency in any other European Language would be desirable.
  • Experience in an FMCG finance department, including supply chain experience, is preferred.

Benefits and Perks

  • Competitive pay & benefits.
  • Flexible starting and finishing times + 4.5 day working week.
  • Pension, Life cover & Health Insurance.
  • Shuttle bus service from local train stations, EV Charging Points + Cycle to work Scheme.
  • Free onsite Gym + free classes.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.

  • Director, Customer Fulfillment EMEA

    3 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    **Job Title:** Director, Customer Fulfillment EMEA**About the Role:**As an integral member of the EMEA Shared Service Center (SSC) Leadership Team, the Director, SSC Customer Fulfillment EMEA, leads a team of 80+ that manages the EMEA region including the EMEA Customer Fulfillment Export. The Director is responsible for overseeing the teams responsible for...

  • Director, Customer Fulfillment EMEA

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    ABOUT THE ROLE As a key member of the EMEA Shared Service Center Leadership Team, the Director, Customer Fulfillment EMEA, leads a team of 80+ professionals responsible for managing the EMEA region, including the EMEA Customer Fulfillment Export. The Director oversees the teams responsible for the fulfillment of all customer orders for both the GCB and Pro...

  • Director, Customer Fulfillment EMEA

    4 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleThe Director, Customer Fulfillment EMEA, is a key member of the EMEA Shared Service Center (SSC) Leadership Team. This role oversees a team of 80+ that manages the EMEA region, including the EMEA Customer Fulfillment Export. The Director is responsible for ensuring case fill rate KPIs are achieved through timely processing of customer orders...

  • Senior Manager, EMEA Customer Fulfillment

    4 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    ABOUT THE ROLE As a key member of the EMEA Shared Service Center (SSC) Leadership Team, the Director, SSC Customer Fulfillment EMEA, leads a team of 80+ that manages the EMEA region including the EMEA Customer Fulfillment Export. The Director is responsible for overseeing the teams responsible for the fulfillment of all customer orders for both the GCB and...

  • Senior Operations Director

    5 days ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    About the Role:We are seeking a seasoned operations leader to join our SC Johnson Professional team as Senior Operations Director - EMEA Customer Fulfillment.This is an exceptional opportunity to lead a high-performing team of over 80 professionals managing customer fulfillment across the EMEA region.As a key member of our Shared Service Center (SSC)...

  • Senior Customer Fulfillment Leader

    1 week ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    OverviewWe are seeking a seasoned professional to lead our Customer Fulfillment team in the EMEA region. This role is ideal for an experienced leader who can drive business growth, improve operational efficiency, and foster strong relationships with stakeholders.Salary & BenefitsThe estimated annual salary for this position is €120,000 - €150,000,...

  • Supply Chain and Customer Fulfilment Leadership Role

    1 day ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    We are seeking an experienced Supply Chain and Customer Fulfilment Leadership Role professional to join our EMEA Shared Service Centre in Frimley, Surrey. The ideal candidate will have a strong background in customer-facing roles, particularly in supply chain and customer fulfilment. They will lead a team of professionals supporting France, Belgium, Spain &...

  • Customer Fulfilment Process Lead

    3 days ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    We are seeking a Customer Fulfilment Process Lead to join our team at SC Johnson's EMEA Shared Service Centre. As a key member of our Customer Supply Chain function, you will be responsible for improving and standardising processes using Lean methodology & tools and working closely with other members of the Supply Chain Team, Marketing department, Sales and...

  • Strategic Customer Fulfillment Director EMEA

    3 days ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    **Company Overview**Welcome to SC Johnson, a global business committed to delivering exceptional customer experiences. As a world-renowned manufacturer of consumer goods, we strive to build a diverse and inclusive work environment where everyone can thrive.

  • Strategic Financial Projects Director

    4 weeks ago

    Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job TitleStrategic Financial Projects DirectorJob CategoryFinanceJob DescriptionPrimary PurposeDrive strategic initiatives in financial projects, ensuring alignment with EMEA Op Profit goals and impacting Revenue, RoS, and RoTCE.Lead multi-functional teams in project execution, negotiation with 3rd parties, and decision-making support for MD EMEA and VP...

  • Supply Chain Operations Specialist

    7 days ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleWe are seeking a highly skilled Supply Chain Operations Specialist to join our EMEA Shared Service Centre in Frimley, Surrey. This is a Fixed Term Contract until end August 2025.As part of our Customer Fulfilment Operational Team, you will work closely with colleagues in Order Management to complete various tasks across different countries,...

  • Strategic Finance Director

    2 weeks ago

    Frimley, Surrey, United Kingdom Hyster-Yale Materials Handling Inc Full time

    Job Title:Financial Projects DirectorAbout the Role:We are seeking a highly skilled Strategic Finance Director to lead our commercial projects in EMEA, driving significant impact on our operational profit and revenue.Key Responsibilities:Develop and execute strategic plans for key commercial projects, resulting in annual impacts of over $2 million on EMEA Op...

  • Customer Supply Chain Team Manager Lead

    1 day ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    **Job Overview**SC Johnson is a leading global manufacturer of household goods, with over 130 years of history and a strong commitment to innovation and sustainability.We are currently seeking a highly skilled Customer Supply Chain Team Manager Lead to join our EMEA Shared Service Centre in Frimley, Surrey. This exciting opportunity offers a unique chance to...

  • Customer Supply Chain Team Manager

    4 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleAs a key member of the EMEA Shared Service Centre, you will be responsible for leading a team of Customer Fulfilment analysts supporting France, Belgium, Spain, and Portugal. Your primary objective will be to ensure the highest levels of customer service are delivered to internal and external customers, while meeting key customer supply chain...

  • Customer Supply Chain Specialist

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    About the RoleWe are seeking a highly skilled Customer Supply Chain Specialist to join our EMEA Shared Service Centre (SSC) team. As a key member of our team, you will be responsible for providing outstanding service to our customers and ensuring the smooth processing of orders and master data in SAP.About the Team/DepartmentThe Customer Supply Chain...

  • Customer Supply Chain Team Leader

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleAs a key member of the EMEA Shared Service Centre, you will be responsible for leading a team of Customer Fulfilment analysts supporting France, Belgium, Spain, and Portugal. Your primary objective will be to ensure the highest levels of customer service are provided to internal and external customers, while meeting Key Customer Supply Chain...

  • Global Supply Chain Manager

    7 days ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    Unlock a rewarding career with SC Johnson Professional as a Global Supply Chain Manager in our EMEA Shared Service Centre.About the RoleWe're seeking an exceptional supply chain professional to join our team and drive excellence in customer service, order management, and stock allocation. As a key member of our EMEA SSC, you'll be responsible for delivering...

  • Customer Supply Chain Analyst

    4 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    About the RoleAs a key member of the EMEA Shared Service Centre (SSC), you will provide exceptional service to a portfolio of defined customers and the SCJ sales team. This role requires fluency in Italian, both written and verbal. Your responsibilities will include attending supply chain meetings, managing stock allocations, ensuring accurate order...

  • Senior Payroll Specialist EMEA

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    SC Johnson has the opportunity for a Senior Payroll Specialist EMEA24 months FTCLocation: FrimleyPosition OverviewProcessing of end-to-end payroll for several countries, which includes; collation of payroll input, statutory and taxation payments, ensuring that the calculation of the payroll complies with the specific country payroll regulations, corporate...

  • Senior Payroll Specialist EMEA

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    SC Johnson has the opportunity for a Senior Payroll Specialist EMEA24 months FTCLocation: FrimleyPosition OverviewProcessing of end-to-end payroll for several countries, which includes; collation of payroll input, statutory and taxation payments, ensuring that the calculation of the payroll complies with the specific country payroll regulations, corporate...