Customer Supply Chain Team Leader

3 weeks ago

Frimley, Surrey, United Kingdom SC Johnson Full time

About the Role

As a key member of the EMEA Shared Service Centre, you will be responsible for leading a team of Customer Fulfilment analysts supporting France, Belgium, Spain, and Portugal. Your primary objective will be to ensure the highest levels of customer service are provided to internal and external customers, while meeting Key Customer Supply Chain Performance Indicators in line with agreed best-in-class replenishment practices.

About the Team/Department

The Customer Supply Chain function is comprised of 6 multilingual teams, supporting commercial businesses across the EMEA region with ensuring timely delivery of products to customers (retailers).

Responsibilities

  • Provide clear leadership to a multi-Country customer fulfilment team through objective setting, one-to-one coaching, and training.
  • Ensure all team members are focused on customer requirements and equipped to provide outstanding levels of service.
  • Continuously build capability within the team through coaching, focusing on business acumen, supply chain knowledge, and communication & influencing.
  • Propose optimum customer fulfilment solutions and improvement plans to strategic customers.
  • Lead the CF Collaboration Team and liaise closely with customers, country sales, and supply chain to ensure clear and proactive communication on all service elements.
  • Be the advocate of the customer and outstanding service with all SCJ colleagues and in established processes.
  • Deliver ongoing effectiveness improvements to order management and customer collaboration activities using lean tools and methodology.

Experience You'll Bring

  • Ability to lead teams and possess strong people leadership capability.
  • Ability to build strong internal and external customer relationships.
  • Track record of order management best practices implementation.
  • Commercial or customer fulfilment or supply chain background.
  • Strong operational order management/customer service skills and experience.
  • Good knowledge of FMCG business.
  • Good level of French (written and spoken) with Spanish desirable.

Behaviours You'll Need

  • Passion for customer service and joint value creation.
  • Excellent communication skills (oral and written).
  • Ability to influence at all levels.

What's in it for You?

  • Competitive pay & benefits including profit share.
  • Flexible starting and finishing times + day working week.
  • 33 days annual leave including public holidays due to supporting European countries.
  • Pension, life cover & health insurance.
  • Free parking, shuttle bus service from local train stations, EV charging points.
  • Free onsite gym with free classes.

About Us

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid, Glade, Kiwi, OFF, Windex, Ziploc, and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

You Need to Be Legally Eligible to Work in the Country of Application

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at .

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