Customer Supply Chain Analyst – Italian Speaker

4 weeks ago


Frimley, Surrey, United Kingdom SC Johnson Full time

About the Role

We are seeking a highly skilled Customer Supply Chain Analyst to join our EMEA Shared Service Centre (SSC) in Frimley, Surrey. As part of this team, you will provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team.

About the Team/Department

The Customer Supply Chain function is made up of 6 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).

Responsibilities

  • To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets;
  • To maximise collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives;
  • To professionally manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations;
  • To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers;
  • Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.

Experience you'll bring:

  • Fluent in English and Italian both written and verbal and if you have Greek it would be an advantage;
  • Supply Chain Experience or understanding of end-to-end Supply Chain (desirable);
  • Previous experience in customer services and order management experience (desirable);
  • Intermediate level in Word, Excel and Outlook.

Behaviors you'll need:

  • Influencing, presenting, communication and problem- solving skills;
  • Ability to establish collaborative and trusting business relationships, through professional, proactive interactions;
  • Very good team player;
  • Mindset to seek continuous improvement.

What's in it for you?

  • Competitive pay & benefits incl Profit Share;
  • Flexible starting and finishing times + day working week;
  • 33 days annual leave including public holidays due to supporting European countries;
  • Pension, Life cover & Health Insurance;
  • Free parking, Shuttle bus service from local train stations, EV Charging Points;
  • Free onsite Gym with free classes.


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