Customer Supply Chain Team Manager

4 weeks ago

Frimley, Surrey, United Kingdom SC Johnson Full time

About the Role

As a key member of the EMEA Shared Service Centre, you will be responsible for leading a team of Customer Fulfilment analysts supporting France, Belgium, Spain, and Portugal. Your primary objective will be to ensure the highest levels of customer service are delivered to internal and external customers, while meeting key customer supply chain performance indicators.

About the Team/Department

The Customer Supply Chain function is comprised of six multilingual teams, supporting commercial businesses across the EMEA region. Your team will be responsible for ensuring our products are delivered on time and in full to our customers (retailers).

Responsibilities

  • Provide clear leadership to a multi-country customer fulfilment team through objective setting, one-to-one coaching, and training.
  • Ensure all team members are focused on customer requirements and equipped to provide outstanding levels of service.
  • Continuously build capability within the team through coaching, focusing on business acumen, supply chain knowledge, and communication and influencing.
  • Propose optimum customer fulfilment solutions and improvement plans to strategic customers.
  • Lead the CF Collaboration Team and liaise closely with customers, country sales, and supply chain to ensure clear and proactive communication on all service elements.

Requirements

  • Ability to lead teams and possess strong people leadership capability.
  • Ability to build strong internal and external customer relationships.
  • Track record of order management best practices implementation.
  • Commercial or customer fulfilment or supply chain background.
  • Strong operational order management/customer service skills and experience.
  • Good knowledge of FMCG business.
  • Good level of French (written and spoken) with Spanish desirable.

What's in it for you?

  • Competitive pay and benefits, including profit share.
  • Flexible starting and finishing times, plus a day working week.
  • 33 days annual leave, including public holidays, due to supporting European countries.
  • Pension, life cover, and health insurance.
  • Free parking, shuttle bus service from local train stations, EV charging points.
  • Free onsite gym with free classes.

About us:

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid, Glade, Kiwi, OFF, Windex, Ziploc, and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

You need to be legally eligible to work in the country of application.

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.

  • Customer Supply Chain Team Manager Lead

    1 day ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    **Job Overview**SC Johnson is a leading global manufacturer of household goods, with over 130 years of history and a strong commitment to innovation and sustainability.We are currently seeking a highly skilled Customer Supply Chain Team Manager Lead to join our EMEA Shared Service Centre in Frimley, Surrey. This exciting opportunity offers a unique chance to...

  • Customer Supply Chain Associate

    3 days ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleYou will provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team. We require you to speak Italian. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the...

  • Supply Chain Graduate

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    Unlock Your Potential in Supply ChainThis exciting opportunity at SC Johnson will give you hands-on experience in Demand Planning, Business Analytics, Retailer Strategies, Logistics, Supply Planning, and Customer Supply Chains.As a Supply Chain Graduate, you will work closely with the distribution customers of DCS (GB), Allegro (Ireland), and Arvid...

  • Supply Chain and Customer Fulfilment Leadership Role

    1 day ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    We are seeking an experienced Supply Chain and Customer Fulfilment Leadership Role professional to join our EMEA Shared Service Centre in Frimley, Surrey. The ideal candidate will have a strong background in customer-facing roles, particularly in supply chain and customer fulfilment. They will lead a team of professionals supporting France, Belgium, Spain &...

  • Customer Supply Chain Analyst

    4 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    About the RoleAs a key member of the EMEA Shared Service Centre (SSC), you will provide exceptional service to a portfolio of defined customers and the SCJ sales team. This role requires fluency in Italian, both written and verbal. Your responsibilities will include attending supply chain meetings, managing stock allocations, ensuring accurate order...

  • Global Supply Chain Manager

    7 days ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    Unlock a rewarding career with SC Johnson Professional as a Global Supply Chain Manager in our EMEA Shared Service Centre.About the RoleWe're seeking an exceptional supply chain professional to join our team and drive excellence in customer service, order management, and stock allocation. As a key member of our EMEA SSC, you'll be responsible for delivering...

  • Customer Supply Chain Analyst – Italian Speaker

    4 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleWe are seeking a highly skilled Customer Supply Chain Analyst to join our EMEA Shared Service Centre (SSC) in Frimley, Surrey. As part of this team, you will provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team.About the Team/DepartmentThe Customer Supply Chain...

  • Customer Supply Chain Team Leader

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleAs a key member of the EMEA Shared Service Centre, you will be responsible for leading a team of Customer Fulfilment analysts supporting France, Belgium, Spain, and Portugal. Your primary objective will be to ensure the highest levels of customer service are provided to internal and external customers, while meeting Key Customer Supply Chain...

  • Customer Supply Chain Specialist

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    About the RoleWe are seeking a highly skilled Customer Supply Chain Specialist to join our EMEA Shared Service Centre (SSC) team. As a key member of our team, you will be responsible for providing outstanding service to our customers and ensuring the smooth processing of orders and master data in SAP.About the Team/DepartmentThe Customer Supply Chain...

  • Customer Supply Chain Analyst

    4 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleThe Customer Supply Chain function is a dynamic team that supports our commercial businesses across the EMEA region. As a Customer Supply Chain Analyst, you will provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team. You will require to speak Italian to succeed in this...

  • Supply Chain Graduate

    4 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleThis is a fantastic opportunity to work alongside one of the world's leading FMCG companies on a 6-month Supply Chain graduate internship. You will be collaborating closely with the distribution customers of DCS (GB), Allegro (Ireland), and Arvid (Scandinavia) to meet customer service expectations internally and externally.The main areas of...

  • Customer Supply Chain Analyst

    3 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleWe are seeking a Customer Supply Chain Analyst to join our EMEA Shared Service Centre team in Frimley, Surrey. As part of this team, you will provide outstanding service for all aspects of service for a portfolio of defined customers and for the SCJ sales team. This position requires fluency in Italian, both written and verbal, and experience...

  • Logistics Specialist

    3 days ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About SC JohnsonWe are a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid, Glade, Kiwi, OFF, Windex, Ziploc and more, in virtually every country. Through these household names, we are making a positive difference to the world around...

  • Customer Supply Chain Specialist

    1 month ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleWe are seeking a highly skilled Customer Supply Chain Analyst to join our EMEA Shared Service Centre (SSC) in Frimley, Surrey. As part of this team, you will provide exceptional service to our customers and support the SCJ sales team in managing stock allocations, ensuring accurate order processing, and liaising with internal stakeholders.About...

  • Supply Chain Optimization Specialist

    3 days ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    As a Supply Chain Optimization Specialist at SC Johnson, you will be working with our EMEA Shared Service Centre to improve and standardise processes using Lean methodology & tools. You will be utilising (AI Robot) Tool to maximise case fill rate and working closely with other members of the Supply Chain Team, Marketing department, Sales and local countries...

  • Global Supply Chain Consultant – Italian Speaker

    5 days ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    About the RoleAs a Global Supply Chain Consultant, you will play a pivotal role in providing exceptional service to our portfolio of customers and supporting the SCJ sales team. Fluent Italian language skills are essential for this position.We are seeking a highly skilled professional with experience in customer services and order management. You will be...

  • Customer Supply Chain Operations Specialist

    2 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    Role OverviewThis is a Fixed Term Contract until end August 2025As part of the EMEA Shared Service Centre, you'll be working with your colleagues in Order Management to complete various tasks across different countries to provide outstanding service. Utilising Lean methodology & tools, you'll be looking for ways to improve and standardise processes....

  • Italian Supply Chain Specialist

    2 weeks ago

    Frimley, Surrey, United Kingdom SC Johnson Professional Full time

    About SC Johnson ProfessionalWe are a fifth-generation family company built on a spirit of adventure and winning the right way. Our top brands include Raid, Glade, Kiwi, OFF, Windex, Ziploc and more.We're looking for an Italian Supply Chain Specialist to join our team in Frimley, Surrey. As part of our EMEA Shared Service Centre (SSC), you'll provide...

  • Customer Supply Chain Operations Specialist

    2 months ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleThis is a Fixed Term Contract until end August 2025As part of the EMEA Shared Service Centre, you'll be working with your colleagues in Order Management to complete various tasks across different countries to provide outstanding service. Using Lean methodology & tools, you'll be looking for ways to improve and standardise processes. Using SAP...

  • Supply Chain Operations Specialist

    7 days ago

    Frimley, Surrey, United Kingdom SC Johnson Full time

    About the RoleWe are seeking a highly skilled Supply Chain Operations Specialist to join our EMEA Shared Service Centre in Frimley, Surrey. This is a Fixed Term Contract until end August 2025.As part of our Customer Fulfilment Operational Team, you will work closely with colleagues in Order Management to complete various tasks across different countries,...