Multichannel Customer Experience Manager
1 month ago
Job Summary:
As an Omnichannel Shopper Manager, you will be responsible for developing and implementing shopper marketing campaigns that drive sales, margin, and customer engagement across various touchpoints. Your primary goal is to bring our brand marketing plans to life, aligned with our ACPL plans and customer growth strategies, while working closely with Category Management and Insights.
Key Responsibilities:
• Drive sales, margin, and customer engagement by delivering innovative shopper experiences, tailored for the right people, right time, right touchpoint, right message.
• Project manage all shopper marketing execution, within timelines and budgets, by briefing agencies, adhering to customer guidelines, managing legal & marketing artwork approvals, implementing with excellence in store and online.
• Supervise and share performance of shopper marketing activities across all points of purchase (in store and online) and continuously optimize our plans to increase ROI.
• Own and supervise shopper budgets, reporting on progress as needed.
• Work closely and collaboratively with our retail partners and agencies, as well as internally with our brand marketing and customer development teams.
Requirements:
• Degree level qualification or equivalent experience
• Strong background in packaged goods industry, including proven track record to use innovative marketing skills/practices and formulate plans to deliver key brand and customer goals
• UK (or similar market) operational experience with exposure to customers and collaboration with broader teams (sales, marketing, category), including relevant eCommerce experience
• Experience of budget planning and management and financial accountability
• Understanding of retail environment (RE) Strategy, shopper touchpoints and key customer strategies
• Experience of working with Tesco, delivering health and beauty campaigns that deliver disruption, creativity and a real point of difference.
-
Global Customer Experience Director
3 weeks ago
Surrey, United Kingdom Gartner Full timeAt Gartner, we are seeking a highly skilled and experienced Global Customer Experience Director to lead our team in delivering exceptional customer service and tailored solutions to meet the unique needs of our premium clients.About the RoleThe ideal candidate will be responsible for leading a team of professionals in managing our GBS Premium Clients,...
-
Team Lead
2 weeks ago
Surrey, United Kingdom B&M Retail Ltd Full timeAbout Us">B&M Retail Ltd is one of the fastest-growing retailers in the UK, with a clear plan for expansion and new openings in 2024. We are committed to creating an inclusive and diverse environment for all colleagues and strive to provide exceptional customer service.Job Description">We are seeking a skilled Floor Manager to join our team in Epsom, Surrey....
-
Senior Customer Experience Strategist
4 weeks ago
Surrey, United Kingdom Digital People London Full timeAbout This RoleWe are seeking an experienced Senior Customer Experience Strategist to help us implement a new CRM strategy following the successful deployment of Salesforce.
-
Medical Information Customer Experience Specialist
6 months ago
Surrey, United Kingdom Apex International Recruitment Full time**Details**: - Full-time contract position - ASAP start for minimum 18 month contract - Office based in Surrey 2-3 days a week and the rest remote working - Competitive hourly rate of pay - Global pharma company **The Role**: - Medical Information Customer Experience - Document the inquiry and response accurately and completely according to relevant...
-
General Manager
3 months ago
Guildford, Surrey, GU1, Aldershot, United Kingdom Pizza Express Full timeGeneral Manager Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023. You’ll be a commercial leader of your very own Pizzeria. Entrepreneurial and able to spot every chance to drive sales in your restaurant whilst making strong links with your local community. This is a commercial role with tons of...
-
Med Info Customer Experience Specialist
23 hours ago
Surrey, United Kingdom CK Group Full timeCK Group are recruiting for a Medical Information Associate, to join a company in the Pharmaceutical industry, at their site based in Tadworth, on a contract basis for 6 months.Salary: Hourly £19.00-£21.00 PAYE or £21.00-£23.30 Umbrella.Medical Information Associate Role:Research and respond to inquiries received via multiple channels including phone,...
-
Customer Planning Manager
1 week ago
Surrey, United Kingdom Methods Full timeMethods are looking for a Customer Strategy Manager for a new 12 month contract. As Customer Strategy Manager you will help manage and support the European Digital Marketing team developing customer startegies and plans for brand partnership campaigns and marketing programmes to increase contribution to sales and drive customer value. 12 month contract to...
-
Customer Planning Manager
1 week ago
Surrey, United Kingdom Methods Full timeMethods are looking for a Customer Strategy Manager for a new 12 month contract. As Customer Strategy Manager you will help manage and support the European Digital Marketing team developing customer startegies and plans for brand partnership campaigns and marketing programmes to increase contribution to sales and drive customer value. 12 month contract to...
-
Sales Associate
4 weeks ago
Surrey, United Kingdom NEXT Full timeAt NEXT, we're committed to offering outstanding service and excellent stock operations to our customers. In return for supporting all Company policies and procedures and having a great attitude to work, we will invest in you and your development from day one.About the RoleTo be a successful Sales Team Member, you will:Offer fast and friendly service at all...
-
Customer Compliance Manager
2 weeks ago
Surrey, United Kingdom H M Revenue & Customs (HMRC) Full timeLocation:Croydon, StratfordJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC.HMRC, the UK's tax, payments, and customs authority, is looking for a Customer...
-
Customer Service Manager
1 day ago
Surrey, United Kingdom Collins King & Associates Limited Full timeAbout the RoleThe team is looking for an experienced and passionate individual to join as an Assistant Manager at our vibrant café. This role supports the Café Manager to deliver exceptional customer service and maintain a high standard of presentation and compliance.
-
Customer Sales Manager
1 month ago
Surrey, United Kingdom Care UK Full timeWe have an exciting new role for a Customer Relations Manager based at Jubilee House Care home in Godalming. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Jubilee House through community relationships, events, and PR, ensuring a high level of customer service for each...
-
Med Info Customer Experience Specialist
1 day ago
Tadworth, Surrey, United Kingdom CK Group Full time €19 - €21CK Group are recruiting for a Medical Information Associate, to join a company in the Pharmaceutical industry, at their site based in Tadworth, on a contract basis for 6 months. Salary: Hourly £19.00-£21.00 PAYE or £21.00-£23.30 Umbrella. Medical Information Associate Role: Research and respond to inquiries received via multiple channels including...
-
Customer Facing Customer Insight
6 days ago
Surrey, United Kingdom CK Group Full timeCK Group are recruiting for a Customer Facing Customer Insight role, joining a company in the pharmaceutical industry, at their site based in Tadworth, on a contract basis for 6 months. Salary: Hourly £16.21 to £27.00 PAYE or £18.17 to £30.29 Umbrella (inside IR35).Customer Facing Customer Insight Role:Data stewardship - daily review of profile merges,...
-
Customer Development Manager
2 months ago
Surrey, United Kingdom Colgate-Palmolive Company Full timeNo Relocation Assistance Offered# 163428 - Surrey, England, United KingdomWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...
-
Member Experience Manager
3 weeks ago
Banstead, Surrey, Surrey, United Kingdom Everlast Gyms Full timeMember Experience Manager - BansteadCompany DescriptionEverlast Gyms...In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.Elevation is a part of our core, matching with great company...
-
Customer Assistant
6 months ago
Surrey, United Kingdom Marks & Spencer Full timeWork Pattern: Week 1 Mon, Tues, Wed, Friday and Saturday 14.30-22.30 Week 2 Sun 10.30-6.30, Tuesday to Friday 14.30-22.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...
-
Customer Assistant
6 months ago
Surrey, United Kingdom Marks & Spencer Full timeWork Pattern: Week 1: Sun 08:00-16:00 Mon 14:30-22:30 Tues 14:30-22:30 Week 2: Mon 14:30-22:30 Tues 14:30-22:30 Sat 05:30-13:30" **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...
-
Customer Strategy Manager
1 week ago
Surrey, United Kingdom Methods Full timeMethods are looking for a Customer Strategy Manager for a new 12 month contract. As Customer Strategy Manager you will help manage and support the European Digital Marketing team developing customer startegies and plans for brand partnership campaigns and marketing programmes to increase contribution to sales and drive customer value. Customer Strategy...
-
Customer Strategy Manager
1 week ago
Surrey, United Kingdom Methods Full timeMethods are looking for a Customer Strategy Manager for a new 12 month contract. As Customer Strategy Manager you will help manage and support the European Digital Marketing team developing customer startegies and plans for brand partnership campaigns and marketing programmes to increase contribution to sales and drive customer value. Customer Strategy...