Application Support Specialist

4 weeks ago

Aberdeen, United Kingdom prosource.it Full time

2493 – Applications Support Specialist

We have an excellent opportunity for a highly motivated and skilled Applications Support Specialist to join our team. As Application Support Specialist , you will have proven experience of supporting business applications and will have an aptitude for technical troubleshooting with the ability to work on your own initiative driving tasks forward to completion. The ideal candidate will be based in Aberdeen; however we will also consider candidates with a preference for remote working who can undertake occasional trips to site in Aberdeen or London.

What you’ll do

  • Be embedded in projects delivering a multitude of different solutions from SaaS to Desktop Applications and Data integrations
  • Support the product portfolio of Business and Engineering applications from both a run and build perspective
  • Maintain applications in line with product roadmaps with lifecycle planning
  • Deliver application support related BAU services
  • Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
  • Related hardware accessory support and asset management
  • Responsible for testing and patching of applications
  • Work with third party vendors to ensure services are supported
  • Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
  • Ensure events and demand are dealt with within agreed SLAs
  • Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles

What to bring

  • Proven experience of supporting business applications
  • Experience supporting desktop client front-end applications and web-based applications
  • Understanding and experience of troubleshooting client/server applications
  • Aptitude for technical troubleshooting and understanding application errors and log files to identify root cause
  • Experience of project working such as migration/upgrade of existing services, roll out of new solutions
  • Strong documentation skills
  • Experience and understanding of ITIL service management (incidents, requests, change management, problem management), ideally with experience of ServiceNow
  • Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business such as internal IT colleagues and external vendors
  • Experience of working in an Agile way
  • Ideally experience with the following:

-Microsoft DevOps suite – DevOps Boards and DevOps Code repositories

-Python

-SQL Server

-IIS

-Cloud Services (Azure/AWS)

  • Ability to work on own initiative and drive tasks forward to completion
  • Ability to self-manage and prioritise workload

What You’ll Get in Return:

We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

  • Company Pension Scheme
  • Private Medical Insurance
  • Private Dental Insurance
  • Group Income Protection Plan
  • Group Life Assurance
  • Cycle to Work Scheme
  • Prosocial Events
  • Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to talent@prosource.it.

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.

About us

prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.

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