Senior Applications Support Specialist

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom Prosource Full time

We are seeking a highly skilled Senior Applications Support Specialist to join our team at Prosource. As a key member of our Applications Support team, you will be responsible for delivering exceptional support and maintenance services for our business application portfolio.

Key Responsibilities:

  • Provide application support and maintenance services to ensure seamless operation of our business applications.
  • Installation, configuration, administration, support, maintenance, and troubleshooting of the business application portfolio.
  • Engage with 3rd party vendors as part of support and maintenance activities.
  • Provide support for onshore and offshore business applications.
  • Work with third-party vendors to ensure services are supported.
  • Engage with other IT functions to ensure successful deployment of solutions into production.
  • Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date.
  • Ensure events and demand are dealt with within agreed SLAs.
  • Deploy and manage solutions to meet defined business-specific needs as defined through the product maps/lifecycles.
  • Provide out-of-hours support on an occasional basis for scheduled maintenance, project activities, and via the on-call support rota.

Requirements:

  • Experience of supporting Business Applications.
  • Experience of Cloud Application services, M365, Azure, SQL, and AD.
  • Experience of database technologies such as SQL Server and Oracle.
  • Experience of application installation and configuration.
  • Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure.
  • Ability to prioritise own workload and meet agreed deadlines.
  • Strong organisational skills to be able to juggle multiple issues and changing priorities.
  • Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business.
  • Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential.
  • ITIL foundation qualification desired but not essential.

What We Offer:

  • Competitive salary and benefits package.
  • Company Pension Scheme.
  • Private Medical Insurance.
  • Private Dental Insurance.
  • Group Income Protection Plan.
  • Group Life Assurance.
  • Cycle to Work Scheme.
  • Prosocial Events.
  • Electric Car Salary Sacrifice Scheme.

We believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company's mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know.

Successful candidates will be subject to background and right to work checks.



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