Application Support Specialist

7 months ago


Aberdeen, United Kingdom prosource.it Full time

**2410 - Applications Support Specialist - Aberdeen**

We have an excellent opportunity for a highly motivated and skilled **Applications Support Specialist **to join our team in **Aberdeen**. If you are a self-starter with excellent communication skills and have undertaken previous Application Support roles we’d love to hear from you.

**What you’ll do**
- Be embedded in projects delivering a multitude of different solutions from SaaS to Desktop Applications and Data integrations
- Related hardware accessory support and asset management
- Work with third party vendors to ensure services are supported
- Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
- Ensure events and demand are dealt with within agreed SLAs
- Deploy and manage solutions to meet defined business specific needs as defined through the product maps/lifecycles

**What to bring**
- Experience of Cloud Application services, M365, Azure, SQL
- Experience of database technologies such as SQL Server and Oracle
- Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
- Ability to prioritise own workload and meet agreed deadlines.
- Strong organisational skills to be able to juggle multiple issues and changing priorities
- Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business to gather requirements for enhancements and to determine if they will add value to the business.
- Responsible for ensuring IT operational capabilities achieve regulatory or statutory compliance requirements

**What You’ll Get in Return**:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
- Company Pension Scheme
- Private Medical Insurance
- Private Dental Insurance
- Group Income Protection Plan
- Group Life Assurance
- Cycle to Work Scheme
- Prosocial Events
- Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to our talent team.

**About us**

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Cycle to work scheme
- Free flu jabs
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Aberdeen, Aberdeen City: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 2410



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