Application Support Specialist

4 weeks ago

Aberdeen, United Kingdom prosource.it Full time

2493 – Applications Support Specialist
We have an excellent opportunity for a highly motivated and skilled Applications Support Specialist to join our team. As Application Support Specialist , you will have proven experience of supporting business applications and will have an aptitude for technical troubleshooting with the ability to work on your own initiative driving tasks forward to completion. however we will also consider candidates with a preference for remote working who can undertake occasional trips to site in Aberdeen or London.


Be embedded in projects delivering a multitude of different solutions from SaaS to Desktop Applications and Data integrations
Support the product portfolio of Business and Engineering applications from both a run and build perspective
Maintain applications in line with product roadmaps with lifecycle planning
Deliver application support related BAU services
Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
Related hardware accessory support and asset management
Responsible for testing and patching of applications
Work with third party vendors to ensure services are supported
Proven experience of supporting business applications
Experience supporting desktop client front-end applications and web-based applications
Understanding and experience of troubleshooting client/server applications
Experience of project working such as migration/upgrade of existing services, roll out of new solutions
Experience and understanding of ITIL service management (incidents, requests, change management, problem management), ideally with experience of ServiceNow
Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business such as internal IT colleagues and external vendors
Experience of working in an Agile way
Microsoft DevOps suite – DevOps Boards and DevOps Code repositories
-Python
-SQL Server
-Cloud Services (Azure/AWS)
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;

Company Pension Scheme
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Cycle to Work Scheme
Electric Car Salary Sacrifice Scheme

We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.


If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to talent@prosource.it.


it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.

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