Senior Applications Support Specialist
4 weeks ago
We are seeking a highly skilled Senior Applications Support Specialist to deliver support and maintenance for our business application portfolio. As a key member of our team, you will ensure applications are maintained in line with product roadmaps and business requirements.
Key Responsibilities:
- Provide application support and maintenance services
- Installation, configuration, administration, support, maintenance, and troubleshooting of the business application portfolio
- Engagement with 3rd party vendors as part of support and maintenance activities
- Provide support for onshore and offshore business applications
- Work with third-party vendors to ensure services are supported
- Engagement with other IT functions to ensure successful deployment of solutions into production
- Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
- Ensure events and demand are dealt with within agreed SLAs
- Deploy and manage solutions to meet defined business-specific needs as defined through the product maps/lifecycles
- Provide out-of-hours support on an occasional basis for scheduled maintenance, project activities, and via the on-call support rota
Requirements:
- Experience of supporting Business Applications
- Experience of Cloud Application services, M365, Azure, SQL, AD
- Experience of database technologies such as SQL Server and Oracle
- Experience of application installation and configuration
- Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
- Ability to prioritise own workload and meet agreed deadlines
- Strong organisational skills to be able to juggle multiple issues and changing priorities
- Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
- Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential
- ITIL foundation qualification desired but not essential
We offer a competitive salary and benefits package, including a company pension scheme, private medical insurance, and cycle to work scheme. We also believe in effective training and development, and encourage all employees to further their skills and experience.
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