Senior Applications Support Specialist

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom Prosource Full time

We are seeking a highly skilled Senior Applications Support Specialist to deliver support and maintenance for our business application portfolio. As a key member of our team, you will ensure applications are maintained in line with product roadmaps and business requirements.

Key Responsibilities:

  • Provide application support and maintenance services
  • Installation, configuration, administration, support, maintenance, and troubleshooting of the business application portfolio
  • Engagement with 3rd party vendors as part of support and maintenance activities
  • Provide support for onshore and offshore business applications
  • Work with third-party vendors to ensure services are supported
  • Engagement with other IT functions to ensure successful deployment of solutions into production
  • Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
  • Ensure events and demand are dealt with within agreed SLAs
  • Deploy and manage solutions to meet defined business-specific needs as defined through the product maps/lifecycles
  • Provide out-of-hours support on an occasional basis for scheduled maintenance, project activities, and via the on-call support rota

Requirements:

  • Experience of supporting Business Applications
  • Experience of Cloud Application services, M365, Azure, SQL, AD
  • Experience of database technologies such as SQL Server and Oracle
  • Experience of application installation and configuration
  • Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
  • Ability to prioritise own workload and meet agreed deadlines
  • Strong organisational skills to be able to juggle multiple issues and changing priorities
  • Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
  • Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential
  • ITIL foundation qualification desired but not essential

We offer a competitive salary and benefits package, including a company pension scheme, private medical insurance, and cycle to work scheme. We also believe in effective training and development, and encourage all employees to further their skills and experience.



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