Applications Support Specialist

2 weeks ago

Aberdeen, Aberdeen City, United Kingdom Prosource Full time

We are seeking a skilled Applications Support Specialist to deliver high-quality support and maintenance services for our business application portfolio. As a key member of our team, you will ensure that applications are maintained in line with product roadmaps and business requirements.

Key Responsibilities:

  • Provide application support and maintenance services
  • Installation, configuration, administration, support, maintenance, and troubleshooting of the business application portfolio
  • Engagement with 3rd party vendors as part of support and maintenance activities
  • Provide support for onshore and offshore business applications
  • Work with third-party vendors to ensure services are supported
  • Engagement with other IT functions to ensure successful deployment of solutions into production
  • Maintain systems documentation, ensuring knowledge base articles and IS guides are up to date
  • Ensure events and demand are dealt with within agreed SLAs
  • Deploy and manage solutions to meet defined business-specific needs as defined through the product maps/lifecycles
  • Provide out-of-hours support on an occasional basis for scheduled maintenance, project activities, and via the on-call support rota

Requirements:

  • Experience of supporting Business Applications
  • Experience of Cloud Application services, M365, Azure, SQL, AD
  • Experience of database technologies such as SQL Server and Oracle
  • Experience of application installation and configuration
  • Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
  • Ability to prioritise own workload and meet agreed deadlines
  • Strong organisational skills to be able to juggle multiple issues and changing priorities
  • Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
  • Experience in supporting enterprise applications within the energy and utilities sector preferred but not essential
  • ITIL foundation qualification desired but not essential

We offer a competitive salary and benefits package, including a company pension scheme, private medical insurance, and a cycle to work scheme. We also believe in the importance of training and development, and offer opportunities for employees to further their skills and experience.

We welcome applications from disabled candidates and are committed to creating an inclusive and diverse workplace.

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