Applications Support Specialist

6 days ago


Aberdeen, Aberdeen City, United Kingdom Prosource Full time

We are committed to delivering exceptional support services for our business applications at Prosource. As an Applications Support Specialist, you will play a crucial role in ensuring the smooth operation of our application portfolio.

Key Responsibilities:

  • Provide timely and effective support for business applications
  • Collaborate with cross-functional teams to resolve issues and improve application performance
  • Engage with 3rd party vendors to ensure seamless support and maintenance
  • Analyze and troubleshoot application issues to identify root causes
  • Develop and maintain documentation to support knowledge base articles and IS guides
  • Ensure events and demand are handled within agreed SLAs
  • Deploy and manage solutions to meet defined business needs
  • Provide out-of-hours support for scheduled maintenance and project activities

Requirements:

  • Experience in supporting business applications
  • Knowledge of cloud application services, M365, Azure, SQL, and AD
  • Experience with database technologies such as SQL Server and Oracle
  • Strong documentation and organizational skills
  • Excellent communication and prioritization skills

We offer a competitive salary and benefits package, including a company pension scheme, private medical insurance, and professional development opportunities.



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