Applications Support Specialist
6 days ago
We are committed to delivering exceptional support services for our business applications at Prosource. As an Applications Support Specialist, you will play a crucial role in ensuring the smooth operation of our application portfolio.
Key Responsibilities:
- Provide timely and effective support for business applications
- Collaborate with cross-functional teams to resolve issues and improve application performance
- Engage with 3rd party vendors to ensure seamless support and maintenance
- Analyze and troubleshoot application issues to identify root causes
- Develop and maintain documentation to support knowledge base articles and IS guides
- Ensure events and demand are handled within agreed SLAs
- Deploy and manage solutions to meet defined business needs
- Provide out-of-hours support for scheduled maintenance and project activities
Requirements:
- Experience in supporting business applications
- Knowledge of cloud application services, M365, Azure, SQL, and AD
- Experience with database technologies such as SQL Server and Oracle
- Strong documentation and organizational skills
- Excellent communication and prioritization skills
We offer a competitive salary and benefits package, including a company pension scheme, private medical insurance, and professional development opportunities.
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