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Apprenticeship - Customer Service Telephone Advisor

2 months ago

Telford Shropshire, United Kingdom Viessmann Climate Solutions UK Full time

Customer Service Advisor (m/f/d)
Working as part of a small team and reporting to our Customer Service Supervisor in Telford you will deliver first class professional customer service, using a range of communication methods to ensure customer enquiries, payments and complaints are resolved promptly and effectively. You will be scheduling appointments for Warranty call outs, Commissioning, Assembly and Repairs, and assessing and resolving customer queries.

Taking large volumes of inbound phone calls. 
Schedule appointments for Warranty call outs, commissioning, assembly and repairs
Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers
Be an enthusiastic advocate for Viessmann products and brand, using product knowledge to build relationships that enhance customer experience and loyalty 
Accurately record customer data in accordance with legal requirements under the Data Protection Act

Experience working in an environment where customer service is paramount
Excellent understanding of customer service principles and practices
An excellent telephone manner, with a high attention to detail, a problem solving right first time approach
A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit
A proactive approach to building relationship internally & externally 
Proficient in using customer service software and CRM systems
Flexible and adaptable to changing priorities and customer demands
Quick and accurate keyboard skills and experience of using databases
IT literate in a range of Microsoft and Google applications 

Competitive salary
~25 days annual leave (Excluding bank holidays)
~ Annual bonus scheme
~ Company pension scheme
~ Private Health Insurance with Employee Assistance/Wellbeing Programmes
~ Death in service benefit and private healthcare options
~ Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.