Customer Service

3 months ago

Telford, United Kingdom Shawthorpe Full time

We are currently recruiting an experience customer service advisor to join our client based in Telford/ Stafford Park.

**Seasonal Working Hours**
- Monday - Friday 8.30 -5.00pm (September, Dec ,March & April - Normal 40 hours)
- Monday to Thursday 8.00 -5.30pm and 8.30 - 5.00pm Friday (October ,November, Jan & Feb Longer 44 hours)
- Monday to Thursday 8.30 - 5.00pm and 8.30 -12.30 pm Friday ( May to August - Short hours 36)

**Pay**

£24,000k DOE

**Responsibilities**
- Experience of call handling in a busy environment
- Offering high levels of customer service
- Logging end user customer and serial number details on CRM and registering warranties
- Liaising with customers regarding engineer appointments ,checking engineer availability and booking appointments
- Identifying spares items and taking payments over the phone
- Using technical reference files and User/Installation guides to answer queries from engineers, our dedicated retailers and end users
- Finding additional information from production engineers/quality team/warehouse team where required.
- Updating technical reference guides.

**Skills & Experience**
- Previous customer service experience
- Experience dealing with complaints
- Stable work history & longevity
- Hard working attitude
- Reliable
- Strong attention to detail
- Excellent telephone manner

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Customer service

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