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Customer Service Representative

2 months ago

Telford, Telford and Wrekin, United Kingdom Vivactive Ltd Full time
{"title": "Customer Service Advisor", "description": "Customer Service Advisor

At Vivactive Ltd, we're looking for a skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our valued clients.

About the Role

We're a dynamic and growing company, and we're seeking a talented individual who is fluent in both written and spoken French to join our team on a permanent basis. As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and emails with professionalism and poise.

Key Responsibilities
  • Provide exceptional customer service to our clients, resolving queries and complaints in a timely and efficient manner.
  • Work closely with our sales team to convert customers to better value own-label products and services.
  • Effectively handle customer queries and complaints, using your excellent communication skills to resolve issues.
  • Contribute to the development of our customer service team, sharing your knowledge and expertise to drive continuous improvement.
What We Offer

We're committed to providing a supportive and inclusive work environment, with opportunities for professional development and growth. As a Customer Service Advisor, you'll enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
  • The chance to work with a leading company in the industry.
Requirements

To be successful in this role, you'll need to be:

  • Fluent in both written and spoken French.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Committed to delivering exceptional customer service.
How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]."}