Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Operations Representative. As a key member of our operations team, you will be responsible for handling customer inquiries and resolving issues in a timely and effective manner.
Key Responsibilities
- Provide exceptional customer service via phone, email, and post
- Resolve customer complaints and issues in a fair and timely manner
- Develop a deep understanding of customer needs and preferences
- Collaborate with internal teams to deliver seamless customer experiences
What We're Looking For
We are looking for a motivated and customer-centric individual with a passion for delivering exceptional service. You will have experience working in a customer-facing environment, preferably in the financial services sector. You will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
About Us
Phoenix Group Holdings is a leading provider of long-term savings and retirement solutions. We are committed to delivering exceptional customer experiences and are seeking talented individuals to join our team.
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