Nucare Customer Service Advisor
3 months ago
**Fixed Term Contract - 13 Months**
Do you enjoy working people and are looking to work in the Customer Service sector?
Do you pride yourself on being reliable in your work and do you enjoy creating a positive customer experience?
Have you an interest in helping your community with its health?
**About the opportunity**:
We are currently looking for a NuCare Customer Service Advisor who has a passion for delivering efficient and accurate customer service. Based within our new business in Telford, your overall responsibility will be to ensure a continued level of excellent customer service to all of our customers.
The role requires a professional approach to customer service and a desire for continuous improvement. Your duties will include answering telephone calls and processing orders; raising, investigating and resolving customer queries; advising and informing customers on our service or product ranges and general administration tasks.
**Salary/Working Pattern**
£22,678.50 Per Annum, working Monday to Friday from 9am till 5:30pm for 37.5 hours per week.
**The Package**
You’ll benefit from excellent training, we invest in our employees’ development by offering career progression opportunities.
We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes:
22 days paid annual leave plus bank holidays, rising with length of service
Access to High Street discounts
Medicash
- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
Free Parking
Employee Assistance Programme
Contributory Pension Scheme
Accredited Training Programmes
**Essential Skills/Experience**
- Minimum 5 GCSE’s or equivalent including English & Maths
- Inbound working within a customer service orientated environment
- Data entry/capture environment
- Confident manner on the telephone to make maximum impact
- Excellent communication and interpersonal skills; listening skills, voice, words, matching, rapport building
- Customer focus - customer service orientation, setting and managing expectations
- High attention to detail / quality orientation
**Who we want**:
**INDPHD
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