IT Customer Service Apprenticeship

7 months ago

Telford, United Kingdom First 360 Apprentice Full time

_**IMMEDIATE START**_

**Are you looking for an Apprenticeship in the IT sector?**

**Do you have excellent customer service skills & IT hardware knowledge?**

**Can you commute to Telford, TF2?**

Our client specialises in mobile & computer repairs & is looking for an IT Support Apprentice to join their team in their store

**Job Duties & Responsibilities**
- Interact with customers in store and answer customer queries on the telephone and by digital contact
- Maintain good and safe housekeeping standards in the shop and workshop areas
- Comply with company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
- Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
- Attend company sourced training courses in association with your Apprenticeship Learning Plan
- Sign and comply with the company’s dictated procedure in the reporting of illegal and legal adult digital content
- Comply with our Equal Opportunities and Equitable Access policy
- Comply with our dress/uniform code

**What is the expected career progression after this apprenticeship?**

The role offers long term security and the opportunity to progress into a permanent position.

**Apprenticeship**

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal, and professional standards
- Support the information systems needs for your business

**Skills Required**:

- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Understanding of Windows
- Understanding Mac OS software
- Motivated
- Customer facing skills
- Enthusiasm to learn
- Good time management skills

**Qualifications**

GCSE or equivalent maths (Grade A*-C/9-4 or equivalent)

AS Level or equivalent English (Grade A*-C/9-4 or equivalent)

**Job Types**: Full-time, Apprenticeship

Pay: From £6.40 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift

Application question(s):

- How long is your commute to Telford, TF2?

**Experience**:

- Customer Service: 1 year (preferred)
- IT Support: 1 year (preferred)

Licence/Certification:

- UK Driving Licence & Access to a Car (preferred)

Work Location: In person

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