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Customer Service Advisor

7 months ago

Telford, United Kingdom Holstein UK Full time

Are you looking to join a passionate, fun and hardworking team? Owned by its members, Holstein UK is a progressive and dynamic company with family values at its core and a drive for personal development, as well as team spirit. At the heart of the UK dairy industry, the Holstein UK Group provides a wide array of services to assist members in breeding profitable, robust, and productive dairy cattle.

If you are an efficient and proactive individual who can fit into the demands of a busy and dynamic department, then we want to hear from you. We are looking for a team player with a keen eye-for-detail to join us.

In return, we offer a great working environment from our contemporary Head Office with a competitive salary, company pension, generous holiday allowance and a range of other benefits.

**Working Pattern**

14 hours per week. Thursday & Friday **9am till 5pm, with a 1 Hour Lunch**

However, you may be required to work 8.00am to 4.00pm from time to time as per the departmental rota.

**Job description**
- Answer incoming calls in a timely and efficient manner
- Accurately record data onto our inhouse systems, with information taken from telephone calls
- Advise members and process orders relating to Company services and products including ear tags, DNA test, and Genomic tests
- Support other breed societies as required with registration and associated tasks.
- Update and maintain in house systems, administering data changes accurately and in accordance with regulated bodies and Herd book rules.

**The Person**
- A natural ability to listen, interact and communicate with customers
- Able to effectively prioritise and manage own work time
- A committed and diligent working style
- Good team worker
- Polite and helpful telephone manner
- Ability to multitask and adapt to changing demands
- Ability to handle difficult calls in a calm and professional manner pressure

**Experience/Skills/Qualifications**:

- GCSEs or equivalent in English and Maths
- Good standard of written and spoken English
- Previous experience as a telephone operator in a Customer Services role
- Strong IT skills with a good understanding of MS Office

**Desirable**:

- To have a working knowledge of the dairy industry
- To have a working knowledge of all breeds
- Level 2 or Level 3 NVQ Customer Service

**Job Types**: Part-time, Permanent
Part-time hours: 14 per week

**Salary**: £8,481.12 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- No weekends

Work Location: In person