Customer Service Advisor

5 months ago

Telford, United Kingdom Viessmann Full time

**Customer Service Advisor **(M/F/d)

Working as part of a small team and reporting to our Customer Service Supervisor you will deliver first class professional customer service, using a range of communication methods to ensure customer enquiries, payments and complaints are resolved promptly and effectively. You will be scheduling appointments for Warranty call outs, Commissioning, Assembly and Repairs, and assessing and resolving customer queries.

**Your Impact**:

- Schedule appointments for Warranty call outs, commissioning, assembly and repairs
- Raise Orders and Invoice reconciliation
- Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers
- Respond to written enquiries and complaints in a professional and timely manner
- Be an enthusiastic advocate for Viessmann products and brand, using product knowledge to build relationships that enhance customer experience and loyalty
- Accurately record customer data in accordance with legal requirements under the Data Protection Act

**Who you are**:

- Experience working in an environment where customer service is paramount
- Excellent understanding of customer service principles and practices
- An excellent telephone manner, with a high attention to detail, a problem solving right first time approach
- A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit
- A natural listener and problem solver who is both empathetic and patient
- High level of patience and empathy, remaining calm when dealing with emotional, difficult or distressed customers
- Ability to manage escalations and handle difficult customer situations
- A proactive approach to building relationship internally & externally
- Proficient in using customer service software and CRM systems
- Ability to multitask and work in a fast-paced environment
- Flexible and adaptable to changing priorities and customer demands
- Quick and accurate keyboard skills and experience of using databases

**What makes us special**:
Our employees are the key to making our vision come alive. With that in mind, we've created a range of benefits for our employees, including:

- Competitive salary
- 25 days annual leave (Excluding bank holidays)
- Annual bonus scheme
- Company pension scheme
- Private Health Insurance with Employee Assistance/Wellbeing Programmes
- Death in service benefit and private healthcare options

**Who we are**:
**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the centre of everything we do.

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Customer Service Advisor

    5 months ago

    Telford, United Kingdom AMP Clean Energy Full time

    As AMP Clean Energy’s low carbon heat and power business continues to grow, we are looking for an experienced **Customer Service Advisor** to work within our Telford contact centre / operations hub as part of the internal sales team. If you want to join one of the most exciting companies in the low carbon and renewable heat energy industry, then please get...

  • Customer Service Advisor

    6 months ago

    Telford, United Kingdom SF Recruitment Full time

    SF are recruiting for a Customer Service Advisor to join our clients growing team in Telford. £24,000 Per Annum Permanent Contract Roles/Responsibilities: - Handle customer service tasks within a busy environment. - Reviewing customer orders. - POD retrieval. - Delivery progression. - General customer queries on orders or invoices. - Learn and understand...

  • Customer Service Advisor

    5 months ago

    Telford, United Kingdom Dukeshill Ham Company Limited Full time

    _**About Us**_ Dukeshill, established in 1985 and headquartered in Telford, is a luxury artisan fine foods brand, with a Royal Warrant from HM The Queen. Our uncompromising approach to the quality of our products and our commitment to the highest level of customers service is what makes our business so special. We predominantly sell our products direct to...

  • Service Advisor

    1 month ago

    Telford, United Kingdom CV-Library Full time

    Service Advisor Basic Salary - £26,000 to £28,000 OTE - £33,000 Location - Telford   Benefits: Free Parking Staff Discount Cycle to Work Scheme Staff Referral Scheme Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service...

  • Customer Advisor

    5 months ago

    Telford, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Service Advisor

    2 months ago

    Telford, United Kingdom CV-Library Full time

    Customer Service Advisor (French Speaking) Full time; Monday to Friday, 9 am to 5 pm Permanent Employee; £24,000 Based in Stafford Park, Telford Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great...

  • Customer Advisor

    5 months ago

    Telford, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **6 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **H**ourly rate £12.21** **B&Q Telford** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Service Advisor

    5 months ago

    Telford, United Kingdom Inchcape Full time

    **Service Advisor - VW Telford** **Salary £24,995.25 - £31,515.75 (DOE) OTE £41,335.75** **45 Hours (Monday to Friday 8am-6pm and 1 in 3 Saturdays 8:30am-12:30pm)** Our Full Time Service Advisor at VW Telford is an amazing opportunity for someone who is looking to join a fantastic team that will help develop and train you in all things VW! At...

  • Customer Service Advisor

    6 months ago

    Telford, United Kingdom Vivactive Full time

    **Customer Service Advisor** Part time; Monday & Tuesday - 9am to 5pm plus Saturday and Sunday for 4 hours each day Permanent Employee Based at our Head Office in Stafford Park, Telford We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and...

  • Service Advisor Position

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Auto Skills UK Full time

    Service Advisor Job DescriptionAre you a motivated and customer-focused individual looking for a new challenge in the automotive industry?We are seeking a skilled Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.Key Responsibilities:•...

  • Customer Service Advisor

    5 months ago

    Telford, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age - the energy transition. The size and scale of the challenge...

  • Customer Service Advisor

    5 months ago

    Telford, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age - the energy transition. The size and scale of the challenge...

  • Trainee Service Advisor

    5 months ago

    Telford, United Kingdom Furrows Limited Full time

    **Trainee Service Advisor** Are you a customer service professional with a passion for the automotive industry? Join our team as a Service Advisor! **You will be responsible for**: - Greeting customers - Scheduling service appointments - Cataloguing customer concerns and comments - Logging service orders and descriptions of problems and repairs -...

  • Service Advisor

    5 months ago

    Telford, United Kingdom Tallis Amos Group Full time

    **Service Advisor - Allscott** **£28-32k DOE and benefits package** Are you outgoing, personable and able to **build relationships** quickly? Do you have a strong knowledge of **agricultural or specialist turf** equipment? Can you articulately **communicate** the benefit to the customer of keeping **machinery** in A1 condition? **Tallis Amos **are...

  • Customer Service

    2 months ago

    Telford, United Kingdom CV-Library Full time

    Customer Service Administrator – Telford - Permanent L & C Consulting are recruiting with a small but successful company in Telford for a new Customer Service / Sales Support / Internal Sales Administrator. Based in Central Telford, the role will suit an experienced Customer Service Administrator / Advisor / Sales Administrator who is looking for a...

  • Christmas Customer Advisor

    5 months ago

    Telford, United Kingdom Boots Full time

    Summary Job Reference: - 218157BR Telford, Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Telford, Shopping Centre store. Shift patterns may appear below Available shift patterns: 9:00am - 5.30pm 9.30am - 18:00pm 10:00am - 18:30pm 11.30am - 20:00pm **Christmas Customer Advisor** Joining us as a Christmas Customer...

  • Christmas Customer Advisor

    6 months ago

    Telford, United Kingdom Boots Full time

    Summary Job Reference: - 210967BR Telford, Shopping Centre Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Telford, Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first...

  • Customer Service Representative

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom BT Group Full time

    About the RoleWe're looking for a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide outstanding customer service, answering questions and...

  • Customer Service Representative

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom BT Group Full time

    About the RoleWe're looking for a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide outstanding customer service, answering questions and...

  • Customer Advisor

    5 months ago

    Telford, United Kingdom B&Q Full time

    **About the role** **P**art time - 10 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a...