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Guest Relations Manager

3 months ago

Ascot, United Kingdom LaplandUK Full time

About Lapland

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.


Role - Guest Relations Manager

Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have. Passionate about delivering a premium guest experience, the Guest Relations team are located at key points across the experience, ready to help a guest with whatever they may need, at a moment’s notice.


The Relations Manager will be responsible for ensuring the Guest Relations team deliver a seamless experience for visitors. They will conduct briefings and handovers, & will act as a point of escalation for guests needing any kind of assistance. This role would be a great fit for candidates with a passion for customer service or individuals who have worked in an environment delivering a premium or VIP guest experience. We’re looking for individuals who like to get involved in the action and are committed to making the event a magical experience for all who attend


Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.


Key Dates

  • E-LEARNING: You will be required to complete e-Learning prior to starting your in-person training.
  • PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2024 and the beginning of November 2024.
  • LIVE EVENT: In 2024 Lapland will run from 9th November – Saturday 24th December.


Benefits

  • Hourly pay from £14.63 per hour plus holiday pay
  • Free hot meal per day
  • Free coffee, tea and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Free Parking
  • Shuttlebus (from station to event site)


Interested? Register your interest and apply now


Job Types: Temporary contract, Part-time, Full-time

Contract length: 10 weeks

Pay: From £14.63 per hour

Schedule:


  • Day shift
  • Monday to Friday
  • Weekend availability


Ability to commute/relocate:


  • Ascot, SL5 8BD: reliably commute or plan to relocate before starting work (required)


Work Location: In person