Guest Relations Supervisor

1 month ago


Ascot, United Kingdom COWORTH PARK Full time

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Supevisoryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.


What you'll get

As aGuest Relations Supervisorat Coworth Park, here are just some of the great benefits you will receive:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities.
  • £1,000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees
What you'll do

You'll love what you do and take pride in delighting our guests:

  • You will be responsible for maintaining a long term and detailed view of our guests. This will include researching guests, outreach to all guests, and ensuring teams are kept updated with pertinent information. This is to ensure our guests receive nothing but the best experience.
  • Sometimes our guests have special requests involving transportation, dietary restrictions, room preferencesand even special occasions. Most of these requests are coordinated by our Guest Relations Team.
  • You will engage with guests and build lasting relationships
  • You will support with administrative and office tasks to ensure the department is running smoothly and efficiently

The items shared are the essence of a day in the life of aGuest Relations Supervisor, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each day and every day. As aGuest Relations Supervisor you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You will comfortably communicate in this language.


AMRT1_UKCT



  • Ascot, United Kingdom C&E Recruitment Full time

    Guest Relations Supervisor – Fixed Term Contract We are currently looking for an experienced Guest Relations Supervisor for a luxury 5-star hotel in Berkshire. As Guest relations supervisor you will oversee the guest experience for all hotel guests always ensuring the highest level of customer satisfaction. . The Perks The Guest Relations Supervisor will...


  • Ascot, SL5, Ascot, United Kingdom C&E Recruitment Full time

    Guest Relations Supervisor – Fixed Term Contract We are currently looking for an experienced Guest Relations Supervisor for a luxury 5-star hotel in Berkshire. As Guest relations supervisor you will oversee the guest experience for all hotel guests always ensuring the highest level of customer satisfaction. . The Perks The Guest Relations Supervisor will...


  • Ascot, Berkshire, United Kingdom C&E Recruitment Full time

    Guest Relations Supervisor – Fixed Term ContractPlease ensure you read the below overview and requirements for this employment opportunity completely. We are currently looking for an experienced Guest Relations Supervisor for a luxury 5-star hotel in Berkshire. As Guest relations supervisor you will oversee the guest experience for all hotel guests always...


  • Ascot, Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Supevisoryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...


  • Ascot, Berkshire, United Kingdom Coworth Park Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Supevisoryou start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...


  • South Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Head of Guest Relations£43,260 + BenefitsLocation: YorkshireBenefits:Attractive salary with opportunities for performance-related bonusesWork in one of the most picturesque regions of the UKAccess to professional growth opportunities and potential for career progressionComprehensive benefits package including health insurance, pension plan, and wellness...


  • South Ascot, United Kingdom COWORTH PARK Full time

    Job SummaryCoworth Park is seeking a highly skilled and experienced Guest Services Supervisor to join our team. As a Guest Services Supervisor, you will be responsible for supervising the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. You will also be responsible for ensuring smooth running of the shift and...


  • South Ascot, United Kingdom COWORTH PARK Full time

    Role OverviewAs a Guest Services Supervisor at Coworth Park, you will oversee the Guest Service Receptionists, ensuring that all necessary tasks are accomplished efficiently throughout your shift. Your leadership will facilitate seamless communication with various departments, contributing to an exceptional guest experience.BenefitsIn your role as a Guest...


  • Ascot, United Kingdom COWORTH PARK Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Services Co-ordinator Shift Leader to join our team at COWORTH PARK. As a key member of our Guest Services team, you will be responsible for supervising Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis.Key ResponsibilitiesSupervise Guest Service...


  • Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    KEY RESPONSIBILITIES & PHYSICAL REQUIREMENTSOversee the nightly operations of the Front of House to ensure a seamless experience for all guests.Accountable for delivering an exceptional guest experience.Provide support and direction to the team, fostering collaboration to achieve a high standard of service delivery.Address and manage guest complaints,...


  • Ascot, United Kingdom Exclusive Hotels and Venues Full time

    Lots to do, but lots of fun The role will be responsible for… Responsible for the provision of a seamless guest experience by providing considered and personalised service In collaboration with the Guest Relations Manager, review and improve the guest journey in response to guest feedback. To ensure a high level of engagement with guests...


  • Ascot, Windsor and Maidenhead, United Kingdom Corecruitment Ltd Full time

    **Job Title: Guest Experience Director – 5 Star Hotel****About the Role**We are seeking a highly skilled and experienced Guest Experience Director to join our team at Corecruitment Ltd. As a key member of our hospitality team, you will be responsible for overseeing and managing Guest Services and Guest Relations to ensure exceptional, guest-centric...


  • Ascot, Windsor and Maidenhead, United Kingdom Corecruitment Ltd Full time

    **Job Title: Guest Experience Director – 5 Star Hotel****About the Role**We are seeking a highly skilled and experienced Guest Experience Director to join our team at Corecruitment Ltd. As a key member of our hospitality team, you will be responsible for overseeing and managing Guest Services and Guest Relations to ensure exceptional, guest-centric...


  • Ascot, United Kingdom Blue Arrow - Southampton Full time

    POSITION OVERVIEW * To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure. * Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times. * Be an ambassador for Coworth Park, proactively reaching out to our guests...


  • Ascot, United Kingdom Blue Arrow Full time

    POSITION OVERVIEW* To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.* Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times.* Be an ambassador for Coworth Park, proactively reaching out to our guests during...


  • Ascot, Windsor and Maidenhead, United Kingdom COREcruitment Ltd Full time

    Job Title: Guest Experience DirectorSalary: Up to £45,000 + Service ChargeLocation: SurreyCOREcruitment Ltd is seeking a highly skilled Guest Experience Director to join their 5-star hotel in Surrey. As a key member of the hotel's management team, you will be responsible for overseeing and managing Guest Services and Guest Relations to ensure exceptional,...


  • Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time

    Blue Arrow is seeking a passionate and dedicated Director of Guest Experience to lead our esteemed team in delivering exceptional service and creating unforgettable memories for our valued guests. As the heart of our guest-centric operations, you will be responsible for overseeing all aspects of guest services and relations, ensuring seamless interactions...


  • Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Guest Service Manager£31, 827 + BenefitsAscotBenefits: A dynamic work environment in a prestigious locationOpportunities for personal and professional growth within the companyA competitive salary and benefits We are seeking a professional Guest Service Manager to lead our Front of House operations, ensuring an exceptional guest experience from arrival...


  • Ascot, Windsor and Maidenhead, United Kingdom COREcruitment Ltd Full time

    Job DescriptionJob Title: Guest Experience Director – 5 Star HotelSalary: Up to £45,000 + Service ChargeLocation: SurreyCOREcruitment Ltd is seeking a Guest Experience Director to join their 5-star hotel team in Surrey. The successful candidate will oversee and manage Guest Services and Guest Relations to ensure exceptional, guest-centric service and lead...


  • Ascot, United Kingdom Mainstream Fleet Services Full time

    **Housekeeping supervisor Ascot** **Salary 26,780 plus service charge ( 3K) per year** **Hours - 5 over 7 days ( must be flexible )** **Days Nights Weekends** **Transport essential **The Role**: You'll love what you do and take pride in delighting our guests: - You will be responsible for checking, coaching, and communicating clearly with the...