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Guest Services Supervisor

2 months ago

Ascot, United Kingdom COWORTH PARK Full time
About the Role

We are seeking a highly skilled and experienced Guest Services Co-ordinator Shift Leader to join our team at COWORTH PARK. As a key member of our Guest Services team, you will be responsible for supervising Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis.

Key Responsibilities
  • Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
  • Assist with Check in and Check out
  • Supervise the billing, ensuring folios are up to date and accurate
  • Liaise directly with the VIP guests ensuring all their needs are met
  • Deal promptly and effectively with any guest concerns
  • Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift
  • To assist the Guest Service Managers when needed
  • To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to management
  • Carry out on the job training with all Guest Service Receptionists
  • Act as an ambassador of the hotel
  • Attend any training courses may seem beneficial
Requirements
  • Passionate about hospitality and delivering a 5* service to our guests
  • Customer service orientated
  • Experience of Opera
  • Excellent IT knowledge including Microsoft Office
  • Good written and spoken English
  • Team player