Guest Services Coordinator

5 months ago

Ascot, United Kingdom SRS Ltd. Full time

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
- To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
- To perform a seamless check in and rooming according to the Coworth Park standards.
- To perform a seamless check out according to the Coworth Park standards.
- Research and update information about our guests needs and preferences to further enhance their stay experience using Nexus.
- Exceeding guests’ expectations by providing a discreet and personalised service.
- To be intuitive to guests needs, always offering an alternative if the first outcome can not be achieved.
- To provide detailed knowledge of the area, promote hotel services and endeavour to make the guests’ stay as memorable as possible.
- To take reservation calls outside of office hours when needed according to the Coworth Park standards.
- To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable.
- To ensure that guest requests for transportation within the estate are delivered in a timely fashion.
- To drive buggies in a safe manner around the estate.
- To develop a close working relationship with all departments and managers to ensure guest expectations are met.
- Comply with all statutory and company health and safety, fire, bomb and security regulations
- Ensure job required certificates are kept up to date
- Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
- You may on occasion be required to adjust your hours of work to cover the business needs

**QUALIFICATIONS & DESIRABLES**
- Hospitality diploma /degree
- Previous experience within a five star environment
- English country house experience
- Customer service orientated
- Experience of Opera
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
- Team player
- Well presented

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Tips

**Experience**:

- Oprah: 1 year (required)

Ability to Commute:

- Ascot, Berkshire (required)

Work Location: In person

Reference ID: SRS222

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