Guest Services Coordinator

7 months ago


Ascot, United Kingdom SRS Ltd. Full time

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
- To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
- To perform a seamless check in and rooming according to the Coworth Park standards.
- To perform a seamless check out according to the Coworth Park standards.
- Research and update information about our guests needs and preferences to further enhance their stay experience using Nexus.
- Exceeding guests’ expectations by providing a discreet and personalised service.
- To be intuitive to guests needs, always offering an alternative if the first outcome can not be achieved.
- To provide detailed knowledge of the area, promote hotel services and endeavour to make the guests’ stay as memorable as possible.
- To take reservation calls outside of office hours when needed according to the Coworth Park standards.
- To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable.
- To ensure that guest requests for transportation within the estate are delivered in a timely fashion.
- To drive buggies in a safe manner around the estate.
- To develop a close working relationship with all departments and managers to ensure guest expectations are met.
- Comply with all statutory and company health and safety, fire, bomb and security regulations
- Ensure job required certificates are kept up to date
- Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
- You may on occasion be required to adjust your hours of work to cover the business needs

**QUALIFICATIONS & DESIRABLES**
- Hospitality diploma /degree
- Previous experience within a five star environment
- English country house experience
- Customer service orientated
- Experience of Opera
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
- Team player
- Well presented

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Tips

**Experience**:

- Oprah: 1 year (required)

Ability to Commute:

- Ascot, Berkshire (required)

Work Location: In person

Reference ID: SRS222



  • Ascot, United Kingdom Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...


  • Ascot, Windsor and Maidenhead, United Kingdom COWORTH PARK Full time

    Park Experience Coordinator Job Summary">Join us at Coworth Park, a renowned destination for exceptional hospitality. As a Guest Services Assistant, you will play a vital role in creating unforgettable experiences for our guests.">Expected Compensation: £26,000 - £30,000 per year">This position requires someone who can provide top-notch service while...


  • Ascot, Windsor and Maidenhead, United Kingdom COWORTH PARK Full time

    About the RoleWe are seeking a skilled Guest Experience Manager to oversee daily operations and ensure seamless interactions with guests. As a senior member of the team, you will be responsible for staff welfare, morale, and conducting annual performance reviews.Job ResponsibilitiesEnsure a seamless and guest-centric service throughout every interaction with...


  • Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow - Southampton Full time

    Company Overview">We are a leading provider of exceptional guest experiences, committed to delivering world-class service and quality. Our team is passionate about creating memorable moments for our guests, and we're seeking a dedicated and skilled professional to join our team as a Guest Services Assistant in South Ascot.Job Description">As a Guest Services...


  • Ascot, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** We are actively seeking a **Guest Services Assistant **who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a...


  • Ascot, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Description Job Role - Guest Services Manager Rate of pay - £31,827 Hours - 40 Location - Ascot Role Responsibilities - POSITION OVERVIEW * To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.* Anticipating guests needs in an intuitive manner and ensuring a...


  • Ascot, Windsor and Maidenhead, United Kingdom BEN-Motor and Allied Trades Benevolent Fund Full time

    Job DescriptionJob Title: Food Service CoordinatorWe are seeking an organized and detail-oriented Food Service Coordinator to join our team at BEN-Motor and Allied Trades Benevolent Fund. As a key member of our kitchen team, you will be responsible for coordinating the preparation and serving of meals to our residents, guests, and colleagues.Salary: £35,000...


  • Ascot, United Kingdom C&E Recruitment Full time

    Guest Services Assistant – Ascot We are currently looking for an experienced Guest Services Assistant for a luxury hotel located in Ascot..The Guest Services Assistant will be responsible for welcoming guests on arrival and making them feel at home.They'll also assist guests with any needs they have and communicate your expert knowledge on hotel...


  • Ascot, United Kingdom C&E Recruitment Full time

    Guest Services Assistant – Ascot Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.We are currently looking for an experienced Guest Services Assistant for a luxury hotel located in Ascot..The Guest Services Assistant will be responsible for welcoming guests on arrival and making them feel at...


  • Ascot, United Kingdom C&E Recruitment Full time

    Guest Services Assistant – Ascot We are currently looking for an experienced Guest Services Assistant for a luxury hotel located in Ascot. . The Guest Services Assistant will be responsible for welcoming guests on arrival and making them feel at home. They'll also assist guests with any needs they have and communicate your expert knowledge on hotel...

  • Driver/ Guest Services

    7 months ago


    Ascot, United Kingdom SRS Ltd. Full time

    Most important things are: Hours for the role are 40 hours per week, any 5 days out of 7. Shifts are 8 hours long - can be early, can be late. 7.30am - 3.30pm or 3 - 11.30pm. - **NO TATOOS OR PIERCING SHOWING**: - **OVER 25 WITH A FULL CLEAN LICENCE**: - **WELL PRESENTED WITH FRIENDLY APPROACH TO GUESTS** This role is very important front of house role....


  • Ascot, United Kingdom C&E Recruitment Full time

    Guest Services Assistant – Ascot We are currently looking for an experienced Guest Services Assistant for a luxury hotel located in Ascot. . The Guest Services Assistant will be responsible for welcoming guests on arrival and making them feel at home. They'll also assist guests with any needs they have and communicate your expert knowledge on hotel...


  • Ascot, United Kingdom Coworth Park Full time

    Join us as aNight Guest Service Managerat Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024.We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.We believe that a variety of...


  • Ascot, United Kingdom Coworth Park Full time

    Join us as aNight Guest Service Managerat Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024.We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.We believe that a variety of...


  • Ascot, United Kingdom COWORTH PARK Full time

    Join us as aNight Guest Service Managerat Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety...


  • Ascot, Windsor and Maidenhead, United Kingdom COWORTH PARK Full time

    COWORTH PARK is seeking a highly motivated and organized Guest Services Assistant to join our team. As a key member of our front-of-house team, you will play a crucial role in ensuring that every guest has a fantastic stay.About Your RoleYou will be responsible for welcoming guests in a warm and friendly manner, handling luggage delivery and collection, and...


  • Ascot, United Kingdom COWORTH PARK Full time

    Join us as aGuest Experience Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...


  • Ascot, Windsor and Maidenhead, United Kingdom Coworth Park Full time

    Coworth Park, a prestigious establishment recognized as one of The Sunday Times Top 10 Best Places to Work for in 2024, seeks an exceptional Luxury Guest Services Professional to join its team. This coveted role offers a competitive estimated salary of £35,000 - £45,000 per annum.We strive to build and nurture a culture where inclusiveness is deeply...


  • Ascot, United Kingdom Coworth Park Full time

    Join us as a Guest Services Attendant at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024.We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.We believe that a variety of...


  • Ascot, United Kingdom COWORTH PARK Full time

    Join us as a Guest Services Attendant at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...