Guest Service Coordinator

3 weeks ago

Ascot, United Kingdom Dorchester Collection Full time

**Position Overview**:
**Who we are**:
**Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
- Treasured by guests. Cherished by employees. Celebrated worldwide.
- Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.**Reference **:2019-925**Your future, our legacy**:
**Division & Department**:
Rooms - Guest Services

**Job Title**:
Guest Service Coordinator

**Contract Type**:
Permanent

**Status**:
Full time

**Position Overview**:
To provide an exceptional guest experience, by anticipating guests’ needs in an intuitive manner and ensuring a seamless service is delivered from arrival through to departure.

**What you'll get**:

- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
- Very generous Employee Introductory Scheme offered
- Team members' awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Life assurance cover for all team members
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members' restaurants
- Complimentary Internet at allocated computers in team areas
- Interest free Season Ticket Loan
- Occupational Health, including subsidized massage treatments and health clinics
- Complimentary Eye Test for VDU users

**What you'll do**:

- To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
- Check in/out and rooming according to the Coworth Park standards.
- To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable.
- To drive buggies in a safe manner around the estate.

**What you'll bring**:

- Passionate about hospitality and delivering a luxury 5* service to our guests
- Would like to work in a 5* hotel environment
- Eager to learn and develop
- Experience of Opera
- Good written and spoken English

**Position location**:
**Job Location**:
United Kingdom

**Location**:

- Blacknest Rd, Sunningdale SL5 7SE Ascot

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