Night Guest Services Manager

3 days ago


Ascot, United Kingdom Blue Arrow - Southampton Full time

Job Description
Job Role - Night Guest Service Manager
Rate of pay - £34,000
Hours - 45 Hours
Location - South Ascot
* To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.
* Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times.
* Be an ambassador us, proactively reaching out to our guests during their stay to ensure that they have a seamless and anticipatory guest journey throughout their stay.
* Being an active communicator across the estate to ensure our teams are well informed of guest movements and preferences while creatively enhancing our guests' stay through thoughtful personalisation and creative gestures.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
* Duty Manager responsibilities - to oversee the running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
* Ultimately responsible for the provision of a seamless guest experience.
* Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
* Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
* Attend meetings when necessary including the daily morning meetings.
* Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met.
* High engagement with guests throughout their stay to make them feel at home and create the warmth of our hote. In addition promoting hotel services and facilities.
* Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
* Daily reporting including nightly reports when required
* Run end of day using the hotels operating system when required
* Create daily briefing sheet
* Send out report pack to HOD's
* To coordinate with all hotel departments by anticipating and communicating guests needs.
* Daily Inspection of Front of House/ Back Office areas and guest rooms.
* Following up on guest complaints and queries from the day
* Live our values on a daily basis through being a brand ambassador.
Health & Safety
* Comply with all statutory and company health and safety, fire, bomb and security regulations
* Ensure job required certificates are kept up to date
Flexibility
* Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
* You may on occasion be required to adjust your hours of work to cover the hotel needs
QUAIFICATIONS & DESIRABLES
* Hospitality degree
* 5 star experience
* Previous Duty Manager experience
* Computer Management system
* Customer orientated
* Good written and spoken English
* Good organization
* Team player
* Opera

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


AMRT1_UKCT



  • Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Night Guest Service ManagerAscot£34,000 + BenefitsBenefits: Generous discounts on food and beverages at select restaurantsTeam recognition and reward programsContributory pension scheme from the start of employmentComplimentary meals Step into a pivotal role as Night Guest Service Manager and be the driving force behind exceptional overnight guest...


  • Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Night Guest Service ManagerAscot£34,000 + BenefitsBenefits:Generous discounts on food and beverages at select restaurantsTeam recognition and reward programsContributory pension scheme from the start of employmentComplimentary mealsStep into a pivotal role as Night Guest Service Manager and be the driving force behind exceptional overnight guest...


  • Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Night Guest Services Manager Location: AscotSalary / Rate of pay: £34,000 per annum + £35000 - £4000 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Night Guest Services Manager to join their team.What's in it for you?Take a look at some of the perks...


  • Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Night Guest Services Manager Location: AscotSalary / Rate of pay: £34,000 per annum + £35000 - £4000 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Night Guest Services Manager to join their team.What's in it for you?Take a look at some of the perks on...


  • Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Night Guest Services ManagerLocation: AscotSalary / Rate of pay: £34,000 per annum + £35000 - £4000 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Night Guest Services Manager to join their team.What's in it for you?Take a look at some of the perks on...


  • Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Night Guest Services Manager Location: AscotSalary / Rate of pay: £34,000 per annum + £35000 - £4000 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Night Guest Services Manager to join their team.What's in it for you?Take a look at some of the perks on...


  • Ascot, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Night Guest Services Manager Location: AscotSalary / Rate of pay: £34,000 per annum + £35000 - £4000 Service Charge per annumPlatinum Recruitment is working in partnership with a popular hotel in Ascot and we have a fantastic opportunity for a Night Guest Services Manager to join their team.What's in it for you?Take a look at some of the perks on...


  • Ascot, United Kingdom COWORTH PARK Full time

    Join us as aNight Guest Service Managerat Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety...


  • Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Guest Service ManagerAscot £34,000 + BenefitsBenefits: Competitive salary packageOpportunities for professional growth and tailored development programsAccess to a supportive and collaborative work environmentDiscounts on luxury hotel stays and servicesComprehensive health and wellness benefitsRecognition and rewards for exceptional performance This is a...

  • Guest Services Manager

    18 hours ago


    Ascot, United Kingdom Blue Arrow - Southampton Full time

    Job Description Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Job Role - Night Guest Service Manager Rate of pay - £34,000 Hours - 45 Hours Location - South Ascot * To lead the Front of House operation on a daily/nightly basis in order to provide an...


  • Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Guest Service AssistantAscot£25,000 + BenefitsBenefits: Competitive salary packageOpportunities for professional growth and developmentAccess to staff facilities and amenitiesSupportive and inclusive working environmentFlexible working arrangementsEmployee recognition programs Join an exceptional team where your dedication to providing personalised service...


  • Ascot, United Kingdom COWORTH PARK Full time

    Join us as a Guest Services Attendant at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Night Chef

    3 days ago


    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Night ChefAscot£32,000Benefits: Access to comprehensive training and professional development programsComplimentary or discounted meals during shiftsAccess to employee wellness programs and initiativesDiscounts on dining, accommodations, and other services within the companyOpportunities for career growth within a reputable and renowned...


  • Ascot, United Kingdom COWORTH PARK Full time

    Join us as a Guest Services Managerat Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...


  • Ascot, United Kingdom COWORTH PARK Full time

    Join us as aGuest Experience Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Night Chef

    3 days ago


    Ascot, United Kingdom COWORTH PARK Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Night Chef you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of...

  • F&B Service Manager

    3 days ago


    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Food and Beverage Service ManagerAscot£33,000 + BenefitsBenefits: Competitive salary and performance-based incentivesOpportunities for professional development and growthDiscounts on food, beverages, and stays within the brand's portfolioA supportive and collaborative work environmentRecognition and reward programs for exceptional performance Become an...


  • Ascot, United Kingdom COWORTH PARK Full time

    Join us as a Food & Beverage Service Manager at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety...

  • Night Chef

    3 days ago


    Ascot, United Kingdom Blue Arrow - Southampton Full time

    Job Description Job Role - Night Chef Rate of pay - £32,000 (+tips) Hours - 45 hours minimum contract Location - South Ascot Role Responsibilities - Job Description We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience hotels within our group. It is, after all, our people that...

  • Night Chef

    18 hours ago


    Ascot, United Kingdom Ginger Recruitment Services Limited Full time

    Night ChefIf you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Ascot£32,000Benefits:Access to comprehensive training and professional development programsComplimentary or discounted meals during shiftsAccess to employee wellness programs and initiativesDiscounts on dining,...