Guest Services Ambassador
11 hours ago
Company Overview
">We are a leading provider of exceptional guest experiences, committed to delivering world-class service and quality. Our team is passionate about creating memorable moments for our guests, and we're seeking a dedicated and skilled professional to join our team as a Guest Services Assistant in South Ascot.
Job Description
">As a Guest Services Assistant, you will be responsible for providing a warm welcome and farewell to all guests, ensuring a seamless service delivery from arrival through to departure. This includes escorting guests, parking cars, and retrieving them safely, as well as maintaining cleanliness and order on the driveway.
You will also be responsible for delivering and collecting luggage promptly and according to Coworth Park standards, loading and unloading luggage into guests' cars or taxis, and handling all personal items with care to prevent damage. Additionally, you will maintain accurate records of the movement of luggage in and out of the hotel and exceed guests' expectations by providing discreet and personalized service.
Key Responsibilities:
">- ">
- Welcome guests in a professional and friendly manner, ensuring they immediately feel at home.">
- Escort all guests when possible.">
- Park cars and retrieve them according to Coworth Park standards.">
- Maintain cleanliness and order on the driveway.">
- Deliver and collect luggage promptly and according to Coworth Park standards.">
- Loading and unloading luggage into guests' cars or taxis.">
- Handle all personal items with care to prevent damage.">
- Maintain accurate records of the movement of luggage in and out of the hotel.">
Essential Functions & Physical Requirements
">The ideal candidate will possess a valid clean British driver's license, have held it for at least 2 years, and have previous experience in the hospitality industry. They will be customer-oriented, organized, a team player, motivated, and well-presented, with flexible working attitude.
Benefits
">We offer a competitive salary of £25,000 (plus tips), a range of benefits, and opportunities for career development and growth. If you are a motivated and skilled professional who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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