Customer Experience Ambassador
2 weeks ago
At COWORTH PARK, we're seeking a skilled and enthusiastic Guest Services Assistant to join our team.
About Us
We're a luxury hotel that values inclusivity, passion, personality, respect, teamwork, and creativity.
Your Role
As a Guest Services Assistant, you'll provide a positive first impression of the hotel by welcoming guests in a professional and courteous manner. You'll also handle luggage delivery and collection, showing flexibility and creativity in dealing with guest requests and challenges.
Requirements
To succeed in this role, you'll need strong communication skills and a customer service ethic. You should be able to communicate comfortably in English.
What We Offer
- Fantastic Employee bonus scheme and Service charge
- Complimentary stays at Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants
- Vibrant Social events
- Discounts at high street and online shops
- Enhanced family leave entitlements
- Competitive Private Pension Scheme
- Apprenticeship, training, and development opportunities
- Up to £1000 bonus for referrals
Salary: £24,000 - £28,000 per year (depending on experience)
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