Hotel Operations Manager

19 hours ago


Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow - Southampton Full time
Job Title: Hotel Operations Manager - Guest Experience Specialist

Location: Ascot, UK

Estimated Salary: £31,827 per annum

Hours: 40 hours per week

About the Role

We are seeking a highly skilled and experienced Hotel Operations Manager to lead our Front of House team in delivering exceptional guest experiences. As a key member of our management team, you will be responsible for ensuring that all aspects of hotel operations run smoothly and efficiently.

Key Responsibilities
  • To lead the Front of House operation on a daily/nightly basis, providing an exceptional guest experience from arrival through to departure.
  • To anticipate guests' needs in an intuitive manner, ensuring a seamless service is delivered.
  • To work closely with the wider hotel team to ensure excellent communication and collaboration, resulting in consistently high standards of service delivery.
What We Offer

In return for your hard work and dedication, we offer a competitive salary, excellent benefits package, and opportunities for career progression within our company.

Requirements

To be successful in this role, you will need to have:

Extensive experience in a similar role, preferably within a hotel or hospitality environment.A proven track record of delivering exceptional customer service and leading a team to achieve outstanding results.Excellent leadership and communication skills, with the ability to motivate and inspire a team to deliver exceptional results.
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