Account Manager

2 months ago

Eastern England, United Kingdom EMIS Full time

Here at EMIS we have an opportunity for an Account Manager to join our Patient Access commercial team on a 12 month fixed term contract covering maternity leave.


We are a tech for good business, and everyone who works here genuinely makes an impact every day on the healthcare industry, what could be more rewarding?


You will be joining our collaborative commercial team that are responsible for developing and managing all aspects of the Patient Access (PA) and Patient Info (PI) marketplace, e-commerce, and digital product offerings across all relevant healthcare sectors but predominantly for the Community Pharmacy sector (Patient Access for Professionals).


This is a field based role with the requirement to meet with customers occasionally, and travel to our offices for team meetings quarterly. Therefore, you are required to have a full driving license.


So, if you are someone with a passion for delivering customer success with previous sales experience, then apply today


What you’ll do

As an Account Manager, you will be responsible for driving and delivering new business opportunities, new customer acquisition and customer development to ensure revenue streams are maximised.


You will work with existing and future customers and have full accountability for their customer satisfaction. Whilst managing your own customer portfolio, you will build and maintain credible relationships to provide a seamless sales experience.


Collaboration is key at EMIS, not only will you work with our external customers but also work with internal teams to identify, scope and progress new ideas and growth opportunities.


Other key responsibilities:

  • Keep the sales forecast for your accounts accurate and up to date and attend sales forecast reviews as required.
  • Capture incoming enquiries, campaign leads and sales referrals and manage these and other opportunities in the EMIS Client Relationship Management system to ensure accuracy of contact data.
  • Execute the sales process from qualification through to close, to include: demonstrations (where required), negotiation, orders and contract paperwork.
  • Calling prospects to identify new business opportunities and contacts and to generate interest in products and services.


Who you’ll be

You’ll need to have proven experience of B2B sales with an excellent ability to develop and maintain relationships with customers. Working remotely, you will have the confidence to take ownership of your accounts whilst working on your initiative to provide excellent customer service.


Working with existing and future customers, you will demonstrate strong communication skills adapting to different audiences when required.


Other key attributes:

  • Skilled negotiator, able to close deals and manage contracts confidently even in the face of challenges.
  • Ability to identify decision makers, influencers, etc. and collectively influence their short and long term strategic business plan.


What We’ll Give You


On top of your salary, we also offer a number of great benefits including:

  • Excellent commission structure.
  • 25 days holiday plus flexible bank holidays
  • Employer pension contribution
  • Medicash Benefits: to make sure you’re never out of pocket when it comes to your health, you will join the health care cash plan that allows you to claim back medical, vision, and dental treatments, through to physio, reflexology, and much more, totalling over £2000 a year.
  • A culture where you can thrive. Where you can be yourself. Where you are heard.
  • We have a fantastic Reward & Recognition Scheme.
  • We ensure we reward you for you what you put in.


Our Vision and Your Impact

Our vision is to be the leading provider of innovative healthcare technology that improves people’s lives. Are you interested in becoming part of that vision?


Working with our customers, we are leading the way in the delivery of patient centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health and care settings, from GP surgeries and community care to high street pharmacies, hospitals, clinics, not for profit organisations and specialist services. Ranked in the top five Healthtech organisations in the UK, we are committed to developing the next generation of healthcare technology that will truly make a difference.


Equality, Diversity, and Inclusion

At EMIS, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of EMIS, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.


EMIS is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.

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