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Client Engagement Coordinator

2 months ago

Swindon, United Kingdom Edenred PayTech Full time

We are currently recruiting for a Client Engagement Coordinator to join our team.


You will support the Market Success Business Lines Benefit, Mobility, and Pay with various administrative duties. Including client operational engagement and reporting across all aspects of the Edenred PayTech services.


This role will require you to be proactive in identifying and implementing areas for improvement to the service, in line with Edenred PayTech principles and core values.


Relationship Management is a key part of this role and the Client Engagement Coordinator will need to develop and maintain strong working relationships with internal teams at Edenred PayTech, customers and third parties.


Role and Responsibilities:


  • Admin Tasks
  • Being the point of contact for customers and internal teams on all queries
  • Operational service reviews & capacity planning
  • Working effectively with our stakeholders
  • Drive process improvement and efficiency internally and with the client
  • Develop strong understanding of client programmes and ensure appropriate documentation is in place and maintained to support the relationship.
  • Regular review and prioritisation of client tickets
  • Support the operations team in the resolution of incidents, including any additional communication to clients if applicable.
  • Identify and implement process improvements for Market Success and our customers


Skills and Experience:


  • Strong Communication skills – both written and verbal
  • Experience in customer-facing role
  • Ability to analyse data - Attention to detail essential
  • Self-motivator who can work in a fast-paced environment with a can-do attitude
  • Sound working knowledge of MS Office
  • Process Improvement
  • Product and Technical Understanding to be able to respond directly to client technical queries
  • Willingness to get involved in detail and resolve until completion
  • Adapt to change


Desirable

  • Experience/knowledge within the pre-paid card industry
  • PowerPoint and Excel Experience


Employee Benefits:


  • 25 days annual leave plus Bank Holidays (or equivalent for shift roles)
  • Company sick pay & Income protection
  • Life insurance (4x salary)
  • 2 x Wellbeing Employee Assistance Programs for staff and family members with Metlife and AIG.
  • PPS Plus employee saving platform
  • EDU digital learning platform
  • Complimentary fruit and other ‘in office’ snacks & refreshments
  • Volunteering programme
  • Social events
  • Defined Contribution Personal Pension Scheme with Aviva – employer 6% with minimum employee contribution 3%.
  • Discretionary bonus scheme based on company and personal performance
  • Holiday trading scheme (buy or sell up to 5 days)
  • Medical & international travel cover with AXA PPP
  • Subsidised gym membership or £20 monthly gym allowance
  • Employee referral bonus scheme
  • Interest free travel loan for bus and rail
  • Cycle to Work scheme


Diversity:


Edenred UK and PPS are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.