Client Account Coordinator

3 weeks ago

Swindon, United Kingdom ZPos Ltd Full time

Office Address: ZPos Ltd, 3 Stanton Court, Stirling Road, South Marston Industrial Estate, Swindon, SN3 4YH.
- Working location: This is an office-based role.
- Hours: 37.5hrs, Monday to Friday 9:30am to 6pm (up to 1hr for lunch).

**About ZPos Ltd**

ZPos Ltd is a leading provider of digital solutions for the hospitality industry, specialising in e-commerce websites, EPoS systems, and comprehensive digital marketing services. With a commitment to innovation and quality service, we empower restaurants and takeaways to succeed in a competitive market.

**Job Overview**

**Responsibilities**
- Coordinating the onboarding process for new clients and monitoring progress
- Welcoming new clients, providing explanations of our services, assisting with form completion, and guiding them through the initial setup process.
- Following up with clients as part of the onboarding process to ensure they are satisfied with our services, providing further guidance and support if needed.
- Managing the change of business ownerships, updating account information.
- Facilitating a seamless transition for new and outgoing owners, maintaining consistent communication to keep them engaged and informed throughout the process.
- Proactively assisting in client retention efforts for clients looking to cancel services by addressing concerns promptly and offering solutions.
- Handling the offboarding process for clients discontinuing their services, obtaining feedback to understand the reasoning, and ensuring all steps are completed professionally and efficiently.
- Maintaining accurate client account records, including billing information and contractual documents, with a strong emphasis on ensuring the CRM system is always fully up to date.
- Working closely with the Project & Operations Supervisor to streamline, prioritise and execute tasks efficiently.

**Requirements**:

- Proven experience in account management or customer service, preferably in the technology or hospitality sectors.
- Strong communication skills with the ability to interact professionally with clients, understand their needs and accurately convey information to stakeholders.
- Ability to multitask, prioritise work and manage time efficiently, with a high level of organisation, and excellent attention to detail.
- Strong mathematical skills to manage and reconcile billing information accurately.
- Ability to navigate challenges with confidence, using your initiative to adapt quickly to changing circumstances.
- Enthusiasm to proactively seek out opportunities to contribute to and improve the business.
- Proficiency in Microsoft Office and CRM software, with a natural ability to quickly learn new systems.
- A-Level or equivalent level of education.

If you are passionate about delivering outstanding client service and thrive in a fast-paced, collaborative environment, we would love to hear from you. If you would like to be considered for this role, please ensure your CV is accompanied by a covering letter when applying.

**Benefits**
- Competitive salary with opportunity for growth.
- 31 paid holiday days (inclusive of Bank Holidays).
- Birthday day off.
- Staff discounts at our other brands (including a coffee shop).
- State of the art offices.
- Paid volunteering days.
- Birthday gift allowance.
- Loyalty rewards for time spent with ZPos Ltd.
- Company events.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Swindon, SN3 4YH: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)

Work Location: In person

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