Client Engagement Specialist

3 weeks ago

Swindon, Swindon, United Kingdom Edenred Full time

Step into a rewarding career with Edenred and discover what we have to offer.

At Edenred, we are dedicated to providing innovative solutions that enhance the lives of millions globally, connecting employees, businesses, and merchants.

We understand that there are numerous avenues for personal and professional growth. Joining us means you will develop your expertise in a diverse, challenging, and dynamic setting.

Embrace the opportunity to thrive in a global organization that values your contributions.

Edenred champions meritocracy. We welcome you as you are, recognizing and nurturing all talents and unique qualities.

We are committed to fostering an inclusive environment, ensuring equal opportunities for all candidates, regardless of gender, disability, origin, religious beliefs, sexual orientation, or any other criteria.

Role Overview: Client Engagement Specialist

Department: Edenred PayTech

Work Arrangement: Hybrid

Compensation: Competitive salary plus bonuses and benefits

We are seeking a Client Engagement Specialist to join our expanding Market Success division within Edenred PayTech.

This role is pivotal in connecting PayTech's product knowledge and platform with client interactions for effective project and service execution.

The Client Engagement Specialist will be tasked with high-level requirements documentation, business analysis, and collaboration with the PayTech Product and Engineering teams. Responsibilities include proposing solutions to meet client needs, identifying gaps in service offerings, and advising on the reuse of existing services while aligning with the PayTech Tech and Product roadmap.

Key Responsibilities:

  • Facilitate the implementation of PayTech's market delivery across all business lines, acting as the go-to contact for expertise and supporting Project Managers with product knowledge.
  • Enhance business lines by leveraging payment expertise and knowledge of PayTech services to provide effective solutions, ideally utilizing standard out-of-the-box offerings.
  • Capture and document client requirements clearly for PayTech Product teams, outlining the business case and value of opportunities.
  • Develop functional specifications detailed enough for implementation and testing as part of market delivery.
  • Create documentation for processes, product solution overviews, case studies, and brochures to support project and service delivery as needed.
  • Ensure that requirements are communicated to technical teams by resolving product triage queries with all necessary prerequisites and administration completed.
  • Maintain overall client satisfaction for Edenred business lines.
  • Engage in proactive and effective client-facing activities.
  • Represent the group's values and adhere to Group rules and policies, including ethics and delegation of powers.

Desired Qualifications:

  • Strategic operational vision and experience in a technology-driven environment.
  • Strong leadership skills grounded in values and respect for people; a motivator who thrives in a fast-paced setting.
  • Excellent communication skills, both written and verbal, with the ability to tailor language for business and technical audiences.
  • Significant experience in account management.
  • Background in a corporate client-facing role.
  • Strong problem-solving and decision-making capabilities.
  • Ability to manage multiple requests and parallel work streams involving IT and related activities.
  • Positive attitude, resilience, and enthusiasm.
  • Quick learner in a dynamic environment.
  • Ability to work independently with defined autonomy.

Why Choose Edenred PayTech?

As a subsidiary of the Edenred group, a Mastercard Principal Member and FCA Electronic Money Institution, we provide a range of advanced services, including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.

We collaborate with a variety of clients across sectors such as Challenger Banking, Corporate Benefits, and Retail and Travel services.

At Edenred, you will receive the support and structure necessary to excel in your role and advance your career while making a meaningful impact in a fast-paced, innovative environment.

Benefits:

  • 25 days of annual leave plus Bank Holidays, with an additional 5 days after 5 years of service, totaling up to 35 days.
  • Hybrid working environment.
  • Income protection and life insurance (4x salary).
  • Wellbeing Employee Assistance Program (extended access for family members).
  • Employee discount shopping platform.
  • Digital learning platform.
  • Complimentary snacks and refreshments in the office.
  • Volunteering opportunities and social events.
  • Pension Scheme with employer contribution of 6% and minimum employee contribution of 3%.
  • Discretionary bonus scheme based on company and individual performance.
  • Holiday trading scheme (buy or sell up to 5 days).
  • Medical and international travel coverage (for leisure and action sports).
  • Monthly gym allowance.
  • Employee referral bonus scheme.
  • Season ticket loan and Cycle to Work scheme.

Commitment to Diversity:

Edenred UK and PPS proudly uphold equal opportunity employment. We do not discriminate against any applicant or employee based on age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, citizenship, marital status, disability, pregnancy, genetic information, or any other basis prohibited by applicable laws.

Recruitment Policy:
Edenred PayTech and Payment Solutions maintain a strict preferred supplier list (PSL), managed centrally by our Talent Acquisition Lead. The PSL is reviewed annually, and unsolicited CVs from suppliers outside of the PSL will not be accepted. We kindly ask that you refrain from contacting our hiring managers directly regarding profiles, and all engagement requests should be directed to our careers email.

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