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Client Relations Specialist

2 months ago

Swindon, Swindon, United Kingdom 8Bit Studios Full time

Job Title: Client Relations Specialist

Location: Swindon

Company: 8Bits

About Us:

8Bits is a leading entertainment management firm located in Swindon, recognized for providing exceptional products and unparalleled customer support. Our commitment lies in ensuring our clients enjoy a positive and memorable experience. We are in search of a personable and meticulous Client Relations Specialist to join our team and help us maintain our high service standards.

Role Overview:

Are you enthusiastic about delivering outstanding customer support? As a Client Relations Specialist at 8Bits, you will serve as the primary point of contact for our clients, assisting them with inquiries, resolving concerns, and ensuring they have a favorable experience. Your role is vital in upholding our reputation for exceptional client service.

Key Responsibilities:

  • Welcome and assist clients with their inquiries, providing courteous and knowledgeable service.
  • Address client issues and complaints swiftly and professionally, ensuring satisfaction.
  • Facilitate sales transactions, returns, and exchanges, ensuring accuracy and efficiency.
  • Maintain comprehensive and precise records of client interactions and transactions.
  • Support the sales team by offering information and assistance as required.
  • Assist with administrative duties, including data entry and managing client databases.
  • Collaborate with team members to ensure consistent and high-quality client service.
  • Stay informed about product knowledge and company policies to provide accurate information to clients.
  • Engage in training sessions to enhance customer service skills and product knowledge.
  • Adhere to company policies and procedures to ensure compliance and high service standards.

What We're Looking For:

  • Prior experience in customer service or a related role is preferred but not mandatory.
  • Strong communication and interpersonal skills with a friendly and approachable demeanor.
  • Excellent problem-solving abilities and the capacity to handle challenging situations calmly and professionally.
  • Strong organizational skills and attention to detail.
  • Proficiency in utilizing customer service software and Microsoft Office Suite.
  • Flexibility to work various shifts, including evenings and weekends if necessary.
  • A proactive and self-motivated attitude with a strong work ethic.
  • Ability to work effectively both independently and as part of a team.
  • A passion for delivering excellent customer service and contributing to a positive client experience.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive environment.
  • Hands-on experience in customer service within the entertainment sector.
  • A friendly and collaborative team atmosphere.
  • Opportunities for growth and development within the company.

How to Apply:

To be considered for the position, please submit your CV and a cover letter detailing your interest and relevant experience.