Client Care Specialist

2 months ago

Swindon, Swindon, United Kingdom Vets for Pets Full time

About the Role

We are seeking a highly skilled and compassionate Client Care Specialist to join our team at Vets for Pets. As a key member of our practice, you will play a vital role in providing exceptional service to our clients and their pets.

Key Responsibilities

  • Provide a warm and welcoming experience for clients and their pets, ensuring their needs are met and exceeded.
  • Act as a liaison between clients and our clinical team, providing guidance and support to ensure seamless communication.
  • Manage client interactions with professionalism and empathy, handling sensitive situations with care and discretion.
  • Utilize our online booking system to coordinate the smooth running of daily routines, requiring strong computer literacy skills.
  • Work collaboratively with colleagues to maintain a welcoming and friendly atmosphere in the practice.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving skills, with the ability to think critically and make sound judgments.
  • Ability to work independently and as part of a team, with a flexible approach to meet the needs of the practice.
  • High level of computer literacy, with experience using online booking systems.
  • Passion for delivering exceptional customer service, with a focus on meeting and exceeding client expectations.

What We Offer

  • A competitive salary and benefits package, including a 20% discount at Vets for Pets and partner businesses.
  • Opportunities for career development and growth within the practice.
  • A supportive and inclusive work environment, with a focus on diversity and respect for all colleagues.

About Us

Vets for Pets is a leading veterinary practice dedicated to providing exceptional care to our clients and their pets. We value diversity and inclusion, and strive to create a welcoming environment for all colleagues and clients.

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