Client Care Specialist
3 weeks ago
Are you passionate about delivering exceptional service and building strong relationships with clients and their pets?
Key Responsibilities:
- Provide a high level of customer care to clients and their pets, ensuring a positive experience at every visit.
- Work closely with the clinical team to provide a seamless service, managing client expectations and resolving any issues that may arise.
- Develop strong relationships with clients, understanding their needs and preferences to deliver tailored support.
- Manage the day-to-day operations of the practice, using our online booking system to ensure smooth running and efficient use of resources.
- Provide guidance and support to clients, keeping them informed about practice services and any additional services available.
Requirements:
- You are a friendly and welcoming face for clients and their pets, providing a calm and attentive service at all times.
- You are able to work independently, using your initiative to resolve issues and make decisions.
- You are passionate about delivering exceptional service, with a love of pets and a desire to make a difference in the lives of our clients.
- You are able to work flexibly, including part-time hours and occasional Saturdays.
Benefits:
- 20% discount at the Vet Group, Pets at Home and the Groom Room.
- Access to discounts and cashbacks.
- In-house career development opportunities.
- Pension and holiday allowance.
Location: NG24 1GA
We value and respect difference in all its forms, and aim to reflect the diversity of the communities we operate in. We encourage our people to be themselves, and welcome applications from candidates who share our values and behaviours.
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