Customer Engagement Specialist

4 weeks ago


Swindon, Swindon, United Kingdom Tenpin Full time

Are you passionate about leading teams to create unforgettable gaming adventures? Join us as a Game Experience Facilitator at Tenpin. In this role, you will be the mastermind behind engaging experiences, ensuring that every participant departs with lasting memories of their thrilling journey.

As part of Ten Entertainment Ltd, Tenpin offers more than just employment; it provides an opportunity to immerse yourself in a vibrant and imaginative environment. Inspired by the legendary escapologist, Harry Houdini, our company embraces innovation and utilizes advanced technology to craft an extraordinary atmosphere.

If you thrive in a setting that values creativity, collaboration, and the excitement of the unexpected, a career at Tenpin will unlock a world of possibilities.

Key Responsibilities

In your role as a Game Experience Facilitator, you will:

  • Welcome and engage with participants, offering essential pre-game information.
  • Oversee game progression and conduct post-game discussions.
  • Ensure the safety and enjoyment of all customers.
  • Maintain high standards of presentation and uniformity.
  • Train and mentor new team members.
  • Deliver exceptional customer service at all times.

Qualifications

  • Experience in customer service roles.
  • Strong public speaking abilities.
  • Effective problem-solving skills.
  • Flexible working hours availability.

Employee Benefits

  • Complimentary bowling for friends and family.
  • Free meals during shifts.
  • Enhanced parental leave policies.
  • Medicash Health Care Cash Back Scheme.
  • Access to an Employee Assistance Programme.
  • Free counseling services.
  • Long Service Awards to recognize dedication.
  • Discretionary bonus opportunities.

Career Advancement

Tenpin is an excellent starting point for your career path. We are committed to fostering successful locations and acknowledging the efforts of our team members. Many of our leaders began their journey as team members and advanced to senior positions.

Next Steps

If you are interested in advancing your career with us, please complete the brief application process.



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