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Customer Success Executive
2 months ago
Customer Success Executive
- £25,000 Per Annum - £30,000 Per Annum (Depending on Experience)
- Manchester City Centre Based
- Monday to Friday - 9.00am - 5.00pm
I'm on the hunt for a Customer Success Executive to be a customer’s superhero If you love solving problems, delighting customers, and making a real impact, read on.
What You'll Do:
Customer Onboarding:
- Create kickass onboarding programs that set our customers up for success from day one.
- Run in-depth sessions showcasing the magic of the platform.
- Develop training materials like webinars, tutorials, and docs for a seamless start.
Customer Engagement and Support:
- Be the go-to person for customers via phone, email, and chat.
- Proactively offer guidance and support to help customers hit their goals.
- Manage service tickets in HubSpot and escalate technical issues to our tech gurus.
Customer Training and Adoption:
- Provide additional training to ensure customers are getting the most out of our platform.
- Drive user adoption and engagement with cool campaigns highlighting new features.
- Encourage users to explore and utilize every bit of our platform’s awesomeness.
Customer Success and Value Delivery:
- Monitor customer health metrics to spot and save at-risk accounts.
- Conduct business reviews to showcase success and set future goals.
- Be the voice of our customers internally, helping shape our product roadmap.
Ad Hoc Duties:
- Assist Customer Success and Account Managers with various tasks.
- Build strong relationships to understand and support our customers’ businesses.
Qualifications & Experience:
- Stellar written and verbal communication skills.
- A knack for problem-solving and familiarity with cloud tech.
- Empathy and a passion for excellent customer service.
- Self-starter with a creative mindset.
- Bonus: An interest in company data.
Personal Traits:
- Thrives in a fast-paced, customer-focused environment.
- Embodies values: Drive, Collaborate, Community, Challenge, and Trust.
- Adaptable, resilient, curious, and a strong problem-solver.
- Respects diverse cultures and perspectives.
Why Join?
- Be part of a dynamic, innovative company with industry-leading solutions.
- Make a significant impact on customer success and drive tech adoption.
- Enjoy a collaborative, supportive work environment with growth opportunities.
If you're passionate about customer success and ready to make a difference, I'd love to hear from you. Apply Now
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