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Customer Success Executive

2 months ago

Manchester, United Kingdom Morgan King Professional Services Full time

Customer Success Executive


  • £25,000 Per Annum - £30,000 Per Annum (Depending on Experience)
  • Manchester City Centre Based
  • Monday to Friday - 9.00am - 5.00pm


I'm on the hunt for a Customer Success Executive to be a customer’s superhero If you love solving problems, delighting customers, and making a real impact, read on.


What You'll Do:


Customer Onboarding:


  • Create kickass onboarding programs that set our customers up for success from day one.
  • Run in-depth sessions showcasing the magic of the platform.
  • Develop training materials like webinars, tutorials, and docs for a seamless start.


Customer Engagement and Support:


  • Be the go-to person for customers via phone, email, and chat.
  • Proactively offer guidance and support to help customers hit their goals.
  • Manage service tickets in HubSpot and escalate technical issues to our tech gurus.


Customer Training and Adoption:


  • Provide additional training to ensure customers are getting the most out of our platform.
  • Drive user adoption and engagement with cool campaigns highlighting new features.
  • Encourage users to explore and utilize every bit of our platform’s awesomeness.


Customer Success and Value Delivery:


  • Monitor customer health metrics to spot and save at-risk accounts.
  • Conduct business reviews to showcase success and set future goals.
  • Be the voice of our customers internally, helping shape our product roadmap.


Ad Hoc Duties:


  • Assist Customer Success and Account Managers with various tasks.
  • Build strong relationships to understand and support our customers’ businesses.


Qualifications & Experience:


  • Stellar written and verbal communication skills.
  • A knack for problem-solving and familiarity with cloud tech.
  • Empathy and a passion for excellent customer service.
  • Self-starter with a creative mindset.
  • Bonus: An interest in company data.


Personal Traits:


  • Thrives in a fast-paced, customer-focused environment.
  • Embodies values: Drive, Collaborate, Community, Challenge, and Trust.
  • Adaptable, resilient, curious, and a strong problem-solver.
  • Respects diverse cultures and perspectives.


Why Join?


  • Be part of a dynamic, innovative company with industry-leading solutions.
  • Make a significant impact on customer success and drive tech adoption.
  • Enjoy a collaborative, supportive work environment with growth opportunities.


If you're passionate about customer success and ready to make a difference, I'd love to hear from you. Apply Now

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