Customer Success Executive

3 weeks ago

Manchester, United Kingdom Unique X Full time

People Mission “DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”

Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated workflow.
our products are used in over 90 different countries around the world making us the leading digital cinema solution provider and our customers include the major Hollywood and independent film studios and the largest cinema operators.
If you’ve ever been to the cinema, chances are Unique X helped put that content and the movie on the screen.

We value each person’s talent and the contributions they bring to the organisation, giving them the motivation and tools to successfully achieve their goals.
As a Customer Success Manager, you'll be the trusted advisor to our clients, crafting enduring relationships that pave the way for our mutual growth. Manage a portfolio of accounts to achieve long-term success
Onboard new customers, ensuring a smooth transition from sales to implementation
Monitor customer usage data, health indicators, renewal dates and growth opportunities
Work closely with Sales, Product, IT and Support teams to ensure a unified customer experience
Supporting clients with queries and training requests
Occasional domestic and international travel
Ensure both the company and clients adhere to contract terms

The role requires 3 years’ experience in a relevant role and will know how to build rapport and communicate with decision makers, has strong customer service skills, is an excellent and effective team player that can work across teams and take ownership of actions, has a proactive approach to improving the quality of service we provide and is able to work under pressure within a fast paced environment, remaining calm and focused then we encourage you to apply for this position.

Minimum 3 years’ work experience as a Customer Success Manager in the advertising technology field
Strong understanding of advertising technologies
Quick learner with the ability to learn and adapt to new software
Friendly and professional with exemplary written and oral English skills
Clear and patient training skills
An analytical and logical ability to understand our client internal workflows to help ensure they get the best out of our products
Clear DBS (willingness to undertake, paid by the company)

Any IT background or software development experience a plus
Additional languages or experience of working with overseas clients and other cultures would be advantageous

We will support you where we can
~20 days annual leave increasing to 24 days based on length of service
~ Hybrid working to support your working preferences
~ We have a referral program to help you with that


As a company, we are required to complete criminal record checks on our employees e.g. DBS (Disclosure Barring Service or relevant check-in our other locations e.g.

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