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Bilingual Customer Success Manager

2 months ago

Manchester, United Kingdom NCC Group Full time

About NCC Group

NCC Group is a leading provider of cybersecurity and risk management services. Our team of experts works with clients to identify and mitigate potential threats, ensuring the security and integrity of their operations.

The Opportunity

We are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving customer satisfaction, and identifying opportunities for growth and expansion.

Key Responsibilities

  1. Develop and execute customer success plans to ensure customer satisfaction and retention.
  2. Act as a single point of contact for customers, providing timely and effective support and resolution to customer inquiries and issues.
  3. Identify and pursue new business opportunities, working closely with sales and marketing teams to develop and execute sales strategies.
  4. Collaborate with cross-functional teams to ensure seamless delivery of services and solutions to customers.
  5. Provide regular business reviews and insights to customers, ensuring they are aware of the value and benefits of our services.

Requirements

  1. Proven experience in customer-facing roles, with a strong track record of building and maintaining successful customer relationships.
  2. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
  3. Strong analytical and problem-solving skills, with the ability to identify and address customer needs and concerns.
  4. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines to meet customer needs.
  5. Strong business acumen, with a deep understanding of customer needs and market trends.