Bilingual Customer Service Specialist
5 months ago
**Help empower our global customers to connect to culture through their passions.**
**Why you'll love this role**
As a Bilingual Customer Service Specialist, you'll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you
**What you will do**
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
**About you**
- Experience of customer service/call center experience
- Bilingual in English & French (written and verbal)
- High school diploma or equivalent
- Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Possess situational awareness to identify and escalate matters that require urgent attention
**Location**: Remote (but must be willing to travel to the London Soho office if required)
**Working Hours**: Variable shifts (some evenings & weekends)
**About Us**
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from artists including KAWS and Takashi Murakami; and electronics from industry-leading manufacturers Sony, Microsoft, Nvidia, and Apple. Launched in 2016, StockX employs more than 1,000 people across offices and verification centers around the world.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time._
-
Bilingual Customer Service Representative
2 weeks ago
Manchester, United Kingdom Winsearch Full timeJob Title: Bilingual Customer Service AdvisorJob Summary:We are seeking a highly skilled Bilingual Customer Service Advisor to join our team at Winsearch UK. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in both Polish and English.Key Responsibilities:Respond to customer...
-
Bilingual Customer Service Representative
4 weeks ago
Manchester, United Kingdom Winsearch Full timeJob Title: Customer Service AdvisorJob Summary:We are seeking a highly skilled and bilingual Customer Service Advisor to join our team at Winsearch UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...
-
Bilingual Customer Service Representative
4 weeks ago
Manchester, United Kingdom Winsearch Full timeJob Title: Customer Service AdvisorJob Summary:We are seeking a highly skilled and bilingual Customer Service Advisor to join our team at Winsearch UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...
-
Bilingual Customer Service Representative
4 weeks ago
Manchester, United Kingdom Winsearch Full timeJob OpportunityWe are seeking a highly skilled Bilingual Customer Service Advisor to join our team at Winsearch UK.Key Responsibilities:Provide exceptional customer service to clients in Polish and EnglishResolve customer inquiries and issues in a timely and professional mannerWork collaboratively with internal teams to achieve business objectivesMeet or...
-
Bilingual Customer Service Representative
4 weeks ago
Manchester, United Kingdom Winsearch Full timeJob OpportunityWe are seeking a highly skilled Bilingual Customer Service Advisor to join our team at Winsearch UK.Key Responsibilities:Provide exceptional customer service to clients in Polish and EnglishResolve customer inquiries and issues in a timely and professional mannerWork collaboratively with internal teams to achieve business objectivesMeet or...
-
Bilingual Customer Service Representative
3 weeks ago
Manchester, United Kingdom Winsearch Full timeJob OpportunityWe are seeking a highly skilled Bilingual Customer Service Advisor to join our team at Winsearch UK.Key Responsibilities:Provide exceptional customer service to clients in Polish and EnglishRespond to customer inquiries and resolve issues in a timely and professional mannerWork collaboratively with internal teams to achieve business...
-
Bilingual Customer Service Representative
3 weeks ago
Manchester, United Kingdom Winsearch Full timeJob OpportunityWe are seeking a highly skilled Bilingual Customer Service Advisor to join our team at Winsearch UK.Key Responsibilities:Provide exceptional customer service to clients in Polish and EnglishRespond to customer inquiries and resolve issues in a timely and professional mannerWork collaboratively with internal teams to achieve business...
-
Bilingual Customer Service Advisor
5 days ago
Manchester, United Kingdom Winsearch Full timeBilingual Customer Service Advisor (Polish & English)Trafford Park (Office Based£11.45 per hour – 40 hours minimum per week (£23,861)BonusPermanent ContractMonday – Friday 11:00 – 21:00Plus One Saturday every month 08:00 – 16:00 Customer Service Advisor The Role Winsearch UK is currently working with a Food manufacturing business to appoint a...
-
Bilingual Customer Service Advisor
4 weeks ago
Manchester, United Kingdom Winsearch Full timeBilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour – 40 hours minimum per week (£23,861)BonusPermanent ContractMonday – Friday 11:00 – 21:00Plus One Saturday every month 08:00 – 16:00Customer Service AdvisorThe RoleWinsearch UK is currently working with a Food manufacturing business to appoint a...
-
Bilingual Customer Service Advisor
4 weeks ago
Manchester, United Kingdom Winsearch Full timeBilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour – 40 hours minimum per week (£23,861)BonusPermanent ContractMonday – Friday 11:00 – 21:00Plus One Saturday every month 08:00 – 16:00Customer Service AdvisorThe RoleWinsearch UK is currently working with a Food manufacturing business to appoint a...
-
Customer Service Apprenticeship
5 months ago
Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...
-
Bilingual Information Security Specialist
1 month ago
Manchester, United Kingdom bet365 Full timeJob Title: Bilingual Information Security ConsultantWe are seeking a highly skilled and experienced Information Security Specialist to join our team. As a Bilingual Information Security Consultant, you will be responsible for ensuring the security of our applications and systems.Key Responsibilities:Conduct web application penetration testing using...
-
Bilingual Information Security Specialist
1 month ago
Manchester, United Kingdom bet365 Full timeJob Title: Bilingual Information Security ConsultantWe are seeking a highly skilled and experienced Information Security Specialist to join our team. As a Bilingual Information Security Consultant, you will be responsible for ensuring the security of our applications and systems.Key Responsibilities:Conduct web application penetration testing using...
-
Bilingual Customer Success Manager
1 month ago
Manchester, United Kingdom Koestates Full timeAbout KoestatesKoestates is a dynamic investment agency that specializes in sourcing top-tier UK investment properties. Our mission is to empower clients across the UK and internationally to grow and scale their investment portfolios.Job Title: Bilingual Customer Success ManagerWe are seeking a highly skilled and proactive Customer Success Manager to join...
-
Bilingual Customer Success Manager
1 month ago
Manchester, United Kingdom Koestates Full timeAbout KoestatesKoestates is a dynamic investment agency that specializes in sourcing top-tier UK investment properties. Our mission is to empower clients across the UK and internationally to grow and scale their investment portfolios.Job Title: Bilingual Customer Success ManagerWe are seeking a highly skilled and proactive Customer Success Manager to join...
-
Bilingual Account Manager
2 weeks ago
Manchester, United Kingdom French Selection UK Full timeJob Title: Bilingual Account ManagerJob Summary: We are seeking a highly skilled Bilingual Account Manager to join our team at French Selection UK. As a key member of our commercial team, you will be responsible for managing existing accounts and identifying new opportunities to drive revenue growth.Main Responsibilities:Take ownership of managing an...
-
Customer Service Representative
4 months ago
Manchester, United Kingdom Switch Advisor Ltd Full timeAs a Customer Service Representative, you'll be the first point of contact for our customers. You'll handle inquiries, provide information, troubleshoot issues, and ensure a seamless customer experience**.** **Duties**: - Provide exceptional customer service to clients via various face to face channels - Assist customers with inquiries, concerns, and...
-
Customer Service Assistant
4 months ago
Manchester, United Kingdom Pentagon HQ Ltd Full timeCustomer Service Representative Great new opening to join our team as a Customer Service Representative this is an entry level position with full training and development on offer. We are offering a permanent place within our team. Remuneration: Hourly rate plus bonuses Postion type: Full time Monday - Friday (Saturday's can be optional) **Duties**: -...
-
Customer Service Representative
4 weeks ago
Manchester, United Kingdom Winsearch Full timeCustomer Service AdvisorWe are seeking a skilled Customer Service Advisor to join our team at Winsearch UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients in the food manufacturing industry.The RoleProvide professional first-line advice, guidance, and support to customers on a variety of...
-
Customer Service Representative
4 weeks ago
Manchester, United Kingdom Winsearch Full timeCustomer Service AdvisorWe are seeking a skilled Customer Service Advisor to join our team at Winsearch UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients in the food manufacturing industry.The RoleProvide professional first-line advice, guidance, and support to customers on a variety of...