Customer Service Representative
4 months ago
As a Customer Service Representative, you'll be the first point of contact for our customers. You'll handle inquiries, provide information, troubleshoot issues, and ensure a seamless customer experience**.**
**Duties**:
- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to maximize customer satisfaction and company revenue
- Analyze customer needs and provide appropriate solutions or recommendations
- Perform data entry and maintain accurate customer records
- Collaborate with team members to resolve complex customer issues
**Skills**:
- Excellent phone etiquette and communication skills
- Strong ability to communicate effectively with customers from diverse backgrounds
- Proficient in data entry and computer skills
- Ability to analyze customer information and provide appropriate solutions
- Bilingual skills are highly desirable
**Job Types**: Full-time, Permanent
**Salary**: From £23,574.41 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Manchester (preferred)
Work Location: In person
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