Customer Service Representative

4 months ago


Manchester, United Kingdom Switch Advisor Ltd Full time

As a Customer Service Representative, you'll be the first point of contact for our customers. You'll handle inquiries, provide information, troubleshoot issues, and ensure a seamless customer experience**.**

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Upsell products and services to maximize customer satisfaction and company revenue
- Analyze customer needs and provide appropriate solutions or recommendations
- Perform data entry and maintain accurate customer records
- Collaborate with team members to resolve complex customer issues

**Skills**:

- Excellent phone etiquette and communication skills
- Strong ability to communicate effectively with customers from diverse backgrounds
- Proficient in data entry and computer skills
- Ability to analyze customer information and provide appropriate solutions
- Bilingual skills are highly desirable

**Job Types**: Full-time, Permanent

**Salary**: From £23,574.41 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Manchester (preferred)

Work Location: In person



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