Bilingual Customer Success Manager

1 month ago


Manchester, United Kingdom Koestates Full time
About Koestates

Koestates is a dynamic investment agency that specializes in sourcing top-tier UK investment properties. Our mission is to empower clients across the UK and internationally to grow and scale their investment portfolios.

Job Title: Bilingual Customer Success Manager

We are seeking a highly skilled and proactive Customer Success Manager to join our ambitious team. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and proactively ensuring they achieve their goals through our services.

Key Responsibilities
  1. Act as the primary point of contact for clients, providing exceptional customer service and support.
  2. Conduct regular client satisfaction meetings to ensure alignment with their objectives.
  3. Identify and capitalize on upsell opportunities in collaboration with the sales team.
  4. Develop and implement data-driven strategies to enhance customer retention.
  5. Resolve customer complaints and concerns in a timely and professional manner.
Requirements
  1. Proven experience as a Customer Success Manager or similar role.
  2. Exceptional communication and interpersonal skills.
  3. Ability to work in a fast-paced environment and prioritize multiple tasks.
  4. Highly organized and motivated individual with a passion for delivering exceptional results.
  5. Fluency in multiple languages is a significant advantage.
Why Join Koestates?

At Koestates, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Success Manager, you will have the opportunity to make a meaningful impact on our clients' success and contribute to the growth of our company.



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