Bilingual Customer Success Professional
4 weeks ago
Koestates is a dynamic investment agency that sources top UK investment properties. We empower clients across the UK and internationally to grow and scale their investment portfolios.
Key Responsibilities:- Establish and maintain strong relationships with clients, serving as their trusted advisor.
- Conduct kick-off meetings to outline success objectives and ensure alignment.
- Regularly schedule and conduct client satisfaction meetings to gauge progress and address concerns.
- Act as the primary point of contact for customer inquiries, issues, and escalations, providing timely and effective resolutions.
- Identify and promote success stories, testimonials, and case studies to showcase client achievements.
- Collaborate with the sales team to capitalize on upsell opportunities and drive revenue growth.
- Provide data-driven insights to inform customer retention strategies and ensure long-term success.
- Efficiently review and resolve customer complaints and concerns in a timely manner.
- Proven experience as a Customer Success Manager or similar role, with a track record of success.
- Exceptional communication and relationship-building skills, with the ability to foster positive business relationships.
- Proven ability to generate new business and revenue growth.
- Experience in the property industry is desirable, although not essential.
- Highly organized, motivated, and eager to join a fast-growing, ambitious company.
- Excellent written and verbal communication skills.
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Bilingual Customer Success Manager
1 month ago
Manchester, United Kingdom Koestates Full timeAbout KoestatesKoestates is a dynamic investment agency that specializes in sourcing top-tier UK investment properties. Our mission is to empower clients across the UK and internationally to grow and scale their investment portfolios.Job Title: Bilingual Customer Success ManagerWe are seeking a highly skilled and proactive Customer Success Manager to join...
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Bilingual Customer Success Manager
1 month ago
Manchester, United Kingdom Koestates Full timeAbout KoestatesKoestates is a dynamic investment agency that specializes in sourcing top-tier UK investment properties. Our mission is to empower clients across the UK and internationally to grow and scale their investment portfolios.Job Title: Bilingual Customer Success ManagerWe are seeking a highly skilled and proactive Customer Success Manager to join...
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Bilingual Customer Success Professional
1 month ago
Manchester, United Kingdom Koestates Full timeCustomer Success Manager - KoestatesKoestates is a dynamic investment agency that sources top UK investment properties. We empower clients across the UK and internationally to build, grow, and scale their investment portfolios.We're seeking a highly motivated and proactive Customer Success Manager to join our ambitious team. Our ideal candidate will have a...
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Bilingual Customer Success Professional
1 month ago
Manchester, United Kingdom Koestates Full timeCustomer Success Manager - KoestatesKoestates is a dynamic investment agency that sources top UK investment properties. We empower clients across the UK and internationally to build, grow, and scale their investment portfolios.We're seeking a highly motivated and proactive Customer Success Manager to join our ambitious team. Our ideal candidate will have a...
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Bilingual Customer Success Professional
3 weeks ago
Manchester, United Kingdom Koestates Full timeCustomer Success Manager - KoestatesKoestates is a dynamic investment agency that sources top UK investment properties. We empower clients across the UK and internationally to build, grow, and scale their investment portfolios.We're seeking a highly motivated and proactive Customer Success Manager to join our fast-paced team. Our ideal candidate will have a...
-
Bilingual Customer Success Professional
3 weeks ago
Manchester, United Kingdom Koestates Full timeCustomer Success Manager - KoestatesKoestates is a dynamic investment agency that sources top UK investment properties. We empower clients across the UK and internationally to build, grow, and scale their investment portfolios.We're seeking a highly motivated and proactive Customer Success Manager to join our fast-paced team. Our ideal candidate will have a...
-
Bilingual Customer Success Professional
3 weeks ago
Manchester, United Kingdom Koestates Full timeCustomer Success Manager - KoestatesKoestates, a leading investment agency, is seeking a highly motivated and organized Customer Success Manager to join our dynamic team. As a key player in driving customer satisfaction and retention, you will be responsible for building strong relationships with our clients, understanding their needs, and proactively...
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Bilingual Customer Success Professional
3 weeks ago
Manchester, United Kingdom Koestates Full timeCustomer Success Manager - KoestatesKoestates, a leading investment agency, is seeking a highly motivated and organized Customer Success Manager to join our dynamic team. As a key player in driving customer satisfaction and retention, you will be responsible for building strong relationships with our clients, understanding their needs, and proactively...
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