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Customer Success Manager
2 months ago
Giraffe360 is a pioneering technology company that has revolutionized the real estate industry with its innovative breakthrough camera technology. Our device combines high-accuracy Lidar laser and SLR photo camera capabilities to provide a unique solution for showcasing properties.
Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team in Manchester. As a key member of our support and product team, you will be responsible for managing our customer's subscription product, which enables real estate companies to streamline professional-quality photography and high-accuracy floor plan creation.
Key Responsibilities- Manage the onboarding process for new customers/accounts to ensure a seamless transition and optimal product usage.
- Respond promptly to customer inquiries and provide guidance and training on how to best utilize our product.
- Identify and execute upsell opportunities to expand customer accounts and increase customer lifetime value and engagement.
- Maintain regular contact with customers to gauge their satisfaction with our service and address any concerns.
- Collaborate with our leadership team to take on new projects and initiatives.
- Perform other tasks as required to support the growth and success of our customers.
- Previous experience in sales, account management, or customer service-focused roles.
- Proven track record of successfully identifying and executing upsell opportunities.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Ability to work in a fast-paced environment and adapt to changing priorities.
This is an exciting opportunity to join a rapidly growing business that offers unparalleled potential for personal and professional growth. You will receive comprehensive training and guidance to enable you to take control of your career and make a meaningful contribution to our success.
