Customer Success Manager

4 days ago


Manchester, United Kingdom Infinity Full time
About Infinity

Infinity is a market-leading advanced analytics and call-tracking service working with some of the world's most well-known brands.

Job Overview

We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for managing renewals and commercial conversations with customers across different sectors.

Key Responsibilities
  • Deliver exceptional customer service and ensure customer retention.
  • Develop and execute commercial strategies to drive revenue growth.
  • Collaborate with the marketing team to nurture customer advocacy.
  • Support internal tasks and projects to drive business success.
  • Produce reports and forecasts to inform business decisions.
Requirements
  • 2+ years of experience in a B2B software account management or customer success role.
  • Strong time management and prioritization skills.
  • Knowledge of standard desktop software applications.
  • Experience with online marketing and customer relationship management.
Preferred Qualifications
  • Experience in using Salesforce.
  • Background in contact centre environments.
  • Proficiency in a second language, ideally German, French or Italian.


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