Customer Success Executive

3 weeks ago

Manchester, United Kingdom Rippl - Recognition, Reward & Benefits Full time

Customer Success Executive

Are you a tech-savvy trailblazer with a passion for digital innovation? Rippl is on the hunt for a Customer Success Executive who can navigate the online world with ease and finesse. We're looking for someone who's not just comfortable with web applications and data manipulation, but thrives on it


At Rippl, our vision is ambitious, transformative, and, simply put, essential. We're pioneering a new era in workplace engagement, where recognition, rewards, benefits, and incentives collectively foster a culture of appreciation and motivation. Partnered with illustrious brands such as easyJet, Volvo, Mercedes-Benz, BP, and Asda, Rippl is shaping the future of how businesses engage and uplift their teams. As we navigate through rapid growth and global outreach, we're scouting for a meticulous, proactive Customer Success Executive to bolster our Customer Success division. Positioned remotely, this opening is a beacon for growth, learning, and significant contribution, aligned with our pursuit to redefine workplace happiness and productivity.


What we're after:

  • A digital native who can seamlessly adapt to various web applications and online ecosystem
  • Excel expertise and a knack for uploading data to web platforms and exporting reports with precision
  • A collaborative team player who knows how to have fun while being a dependable pair of hands
  • Someone willing to roll up their sleeves and dive into challenges head-first


As a core member of our Customer Success team, you will be the backbone supporting our dynamic Customer Success Managers (CSMs). With a blend of administrative excellence, data administration, and operational agility, you will ensure our cherished clients are seamlessly supported. From data management and system administration to reporting and analytics, you will champion efficiency and accuracy across our backend processes. This role is your launchpad within the customer success domain, offering growth trajectories and skill enhancement


Your Responsibilities:

Data Management & System Administration:

  • Handle data imports, maintain accuracy across systems, and troubleshoot data and system-related discrepancies.
  • Maintain system settings, manage user accounts, and ensure data integrity through regular quality checks.

Reporting & Analytics:

  • Produce both regular and ad-hoc reports, create dashboards for performance monitoring, and analyze data to support key performance indicators.

Process Optimization:

  • Identify areas for process improvements, automate workflows where possible, and document procedures to enhance operational efficiency.

Customer Success Support:

  • Support the CSMs by managing backend processes for user and benefits administration, product and offer management, and facilitate in onboarding and account management activities.

Financial & Operational Support:

  • Assist with financial data processing, including incentive payouts and rewards management
  • Support the management of claimable products, offers, and compatibility tools
  • Help coordinate surveys, badge setups, and other operational tasks

Communication & Training:

  • Develop and maintain documentation, user guides, and conduct training sessions to ensure adherence to data management best practices.


About You:

  • 2-3 years of experience in an administrative or operational support role
  • Strong proficiency in Excel, data management tools, and CRM systems
  • Excellent attention to detail and ability to manage complex datasets
  • Strong organisational skills and ability to manage multiple priorities
  • Proficiency in Microsoft Office suite


Desired Experience:

  • Experience in SaaS or technology industry
  • Knowledge of HR and benefits administration processes
  • Familiarity with incentive programme management
  • Basic understanding of API integrations and data syncing processes


Rippl's Benefits:


  • Salary: £25-32k recognizing your commitment and contributions.
  • Flexible Working: Enjoy the freedom of remote work within core hours (10 am to 4 pm, Monday to Friday), balancing productivity with personal well-being.
  • Growth Opportunities: Thrive in a growth-rich environment with ample professional development opportunities.
  • Comprehensive Benefits: Benefit from a package that includes 4% pension contributions (employee and employer), 27 days of annual leave plus bank holidays, a Cycle to Work scheme, a Green Vehicle Lease Scheme, and access to health and well-being support, and more


With Rippl, you're not just taking a job. You're stepping into a journey where your work impacts workplace cultures positively and brings genuine fulfillment. Rippl strive to ensure that each of our employees feel they can be their authentic selves- and to create a workplace where every authentic self is celebrated by the wider team. We want our employees to feel able to showcase their passion, innovation and originality to work. We value diversity and belief that an array of cultures, backgrounds and experiences are the forefront of creativity and innovation.


Rippl are dedicated to an inclusive and accessible recruitment experience for every applicant. Should you have a specific requirement or need reasonable adjustments at any stage of the recruitment journey, please let our Talent Manager know. Your needs are important to us, and we want to ensure an equitable experience for every candidate

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