Customer Success Executive

4 days ago


Manchester, United Kingdom SafetyCulture Full time

About SafetyCulture

SafetyCulture is a customer-centric SaaS company with a mission to empower frontline workers to drive operational excellence and prioritize their safety and well-being. Our headquarters is in Sydney, and we have offices in Manchester, Kansas City, Amsterdam, Manila, and Townsville.

We're committed to expanding our technology platform with products that give frontline workers a voice and leaders the visibility to make informed decisions about safety, quality, and continuous improvement.

Role Overview

We're seeking a Customer Success Manager to take ownership of a portfolio of customers and partner with them to understand their current and future business goals and challenges. This role involves becoming a trusted advisor to key stakeholders to deliver exceptional customer experiences.

Key Responsibilities

  • Develop and execute strategies to drive customer adoption and retention.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Provide product expertise and training to customers to ensure they get the most out of our platform.
  • Build and maintain strong relationships with customers and colleagues.

Requirements

  • Proven experience in a customer-facing role, preferably in a SaaS company.
  • Ability to leverage data to inform and execute strategies that drive customer growth.
  • Excellent communication and presentation skills, with the ability to communicate effectively with customers and stakeholders.
  • Passion for building lasting relationships with customers and colleagues.
  • Empathy and active listening skills to understand customer needs and pain points.

Benefits

  • Competitive salary and equity package.
  • Flexible working arrangements, including remote work options.
  • Access to professional and personal training and development opportunities.
  • Opportunities for community involvement and professional growth.


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