Customer Success Executive

2 months ago

Manchester, United Kingdom Ecig Vapers Full time

**About the Company**

Factra is a market-leading manufacturing company with a strong history of direct customer sales through e-commerce channels in the e-liquid and vaping industry. Ove the past five years Factra has become the premier e-liquid and vape supplier and now we are expanding and diversifying with the inclusion of CBD product lines and health supplements.

We operate a lean yet highly skilled team in our Manchester offices with a keen focus on the delivery of incredible products to our customers and exceptional service.

Over the next twelve months, we expect to double the size of our team and expand our reach with new products, new markets and new sales avenues. We’re looking for individuals that share our passion for high quality products and with a keen aptitude to help us drive this business to the next level

**About the Role**

The Customer Success and Office Administrator is a key role in the team, holding a far reaching range of responsibilities, and will suit somebody who thrives on being busy. This role is for an individual that is comfortable carrying out a variety of tasks with exceptional interpersonal skills and time management and the duties will include:

- Greet visitors to site making them feel welcome and notifying the relevant parties of their guests.
- Maintain detailed records of customer feedback flagging anything serious or repeating to be reviewed by the management team.
- Day-to-day administration tasks as issued by the management team which could include: data administration, purchasing, sales administration, invoicing and bank reconciliation.
- Maintain the office in such a way that we are ‘always ready’ for last minute meetings.
- Take a pro-active approach and assist the business in areas outside your specialism as required.

We are looking for a pro-active individual with a passion for customer service. You will be comfortable reacting quickly to changes and issues and put the customer at the heart of what you do. You will show empathy and compassion where needed but maintain a positive outlook when speaking with people both internally and externally.

Your skills/experience:

- Minimum one year in customer service (essential)
- Excellent written and spoken English (essential)
- Strong computer literacy (essential)
- Experience working within finance systems at a basic level (preferable)
- Data processing skills (preferable)

**About the Workplace**

Factra is a dynamic start-up looking at growing into an SME withing the next two years, if you join us on this adventure you will receive:

- A tangible opportunity to grow with the company and have an input in strategic growth decisions.
- A modern and dynamic workspace with open communication lines to all individuals in the business from the Managing Director to the cleaner.
- A celebration of diversity in a workplace that embraces and supports the differences in our team as something that can bring us together.
- The opportunity to see your ideas come to life in record time with decision making being done on-site, in person, without layers of tape to cut through.
- A dedicated office building that is undergoing full refurbishment to suit the company as it grows with on-street parking available and excellent transport routes.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why would you make a great addition to the Factra team?

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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